Friedbeef’s Tech

112 Comments For This Post

1. Alex Says:
   September 16th, 2006 at 8:15 pm

   someone shud stop tmnet from monopolisin the broadband industry. glad to see other isps sprouting but its not enuf. broadband in aussie’s expensive but at least it’s quite reliable. tonnes of p2p downloads here, but the bandwith’s still sustainable.

   haha the DRM protected files.. no worries. QTFairUse can always strip the protection. even supports itunes 7. just love em :)

2. Barayon Says:
   September 17th, 2006 at 11:48 am

   There is a planned expansion of 17 GB and 21 GB of total ISP bandwidth to take place by year end.

   What does this mean? A total of 38GB bandwidth upgrade?

3. James Yeang Says:
   September 17th, 2006 at 1:17 pm

   Barayon: Sorry, that should read as… 17GB TO 21GB, meaning a 4 GB upgrade. I’ve corrected the post.  Thanks for spotting that!

4. JdS Says:
   September 17th, 2006 at 10:52 pm

   I have been a TMNet subscriber since ‘97 and their customer support is still the pits. Incredible… almost 10 years later, and absolutely nothing has changed.

   Since July 2006, I have repeatedly reported slow (Streamyx) connection speeds and my problem just keeps deteriorating every week. The last time I sftp’ed to my server in the US (to download my backups), I was downloading at the rate of 3 kilobytes / second. No, that’s no typo, it is really 3 KB!

   If you think TMNet is going to improve just because there is now a “TMNet user group”, then I am afraid you’re just fooling yourselves.

   I will just endure this pathetic provider until something better comes along. The minute that happens, I will jump ship and I will most certainly NOT look back.

5. James Yeang Says:
   September 17th, 2006 at 11:15 pm

   JdS: On some level, I agree, and do share your skepticism. 3 things to consider here. First, there is no viable alternative to TMNet. If there were, trust me, I’d jump ship too. Second, we have TMNet senior managment buy-in. CEO Michael Lai has taken time off to push this initiative, and attended this meeting. Third, Jeff Ooi is holding a key position. There are fewer people online in Malaysia with a larger voice. Again, there is no guarantee that TMNet will do anything at all… but hey, I don’t lose too much by giving it a little try.

6. JdS Says:
   September 17th, 2006 at 11:25 pm

   There’s this other thing that really pisses me off…

   You can register online for Streamyx.

   You can UPGRADE your broadband plans online.

   You CANNOT deactivate your account online, you must visit some office somewhere in town to do that.

   You CANNOT downgrade your broadband plans, you must visit some office somewhere in town to do that.

   Sneaky, sleazy…

   In this day and age, when one can move thousands of ringgit easily via online banking, you’d have to wonder what goes through the minds of the top tmnet management when they come out with procedures like that!

7. James Yeang Says:
   September 18th, 2006 at 1:07 am

   Those are good comments. Will try to raise them at the first commitee meeting, tentatively planned for next week itself. Do chime in with any other gripes, ideas, comments. The more people participating the better.

8. Viperion Says:
   September 18th, 2006 at 4:17 am

   Here is an interesting thing you should bring up. TMnet has recently been implementing traffic shaping to hamper the use of P2P programs in order to solve the traffic congestion. Now when they first started this, the Customer Support was denying they were doing this. Now after receiving thousand of complains they have sort of admitted they are doing it. I’ve been a TMnet customer for years, since their dial up days to their HiS (total flop of a service) and currently streamyx. I do not have a problem with them shaping P2P but like the comment made by JdS, I can’t download anything more than 3 kBps from US. This includes HTTP traffic, FTP, Streaming. Anything from the western hemisphere is down to a crawl. Sun Java JRE takes about 45 minutes to download and is needed to run the Tmnet speed test. My graphic drivers take hours to finish. I’ve made dozen of complains about this and I’m on the point of giving up. If this keeps going on, I’d rather walk away from the Internet on whole or jump ship to a temporary ISP until something better comes along. No way am I going to pay RM 88 a month for dial up speeds.

9. Note Says:
   September 18th, 2006 at 5:14 pm

   “13% of users use 72% of the bandwidth load, with the bulk of traffic expectedly coming from P2P services.”

   This is no surprise: On a eat all you can buffet the situation is the same. A minority consumes the majority. Such a statement is irrelavent.

   If it would be like this: 10% of the users use 90% of the total available bandwidth the issue is different (overselling anyone??) but the 13/72 statement means nothing – there will always be high bandwidth users and lowbandwidth users. Even if those 17% all stop subscribing, the situation the next day would be like 12% of the remaining users use 80% of the bandwith. It a distibutional statement for crying out loud.

   I pay for a specific unlimited connection. Then it is my right to use this bandwith by any means I want to if I wish to fully utilize it. I also have the right not to use what I bought if I so please. But this is not for tm.net to decide but for me alone.

   Furthermore: Throttling is censorship. I dont think it’s legal to censor the internet is it??

10. James Yeang Says:
    September 18th, 2006 at 5:42 pm

    Note: Fully agree. This is net neutrality in a Malaysian context. There is no escaping the fact that future of content distribution is P2P. A lot of legal traffic goes through Bit Torrent for example, and TMNet Streamyx should NOT be choking the ‘tubes’.

11. Viperion Says:
    September 18th, 2006 at 5:43 pm

    I agree with you about the usage Note. Streamyx is advertised as an unlimited package and we pay a premium for the service. The price we pay is absurd compared to what is offered in neighboring countries. Putting all that aside, we as the users have the right to use our bandwidth as we see fit. Just as the government impose a speed limit of 110 KM/H on our highways, if we don’t break it we can drive from South to North of the country 24/7 at 110 KM/H. Now as a Streamyx user, I’m given 1 Mbits to use as I see fit. If my usage is 1 Mbits 24/7 who gave the right to Tmnet to penalized me? It’s like driving on the highway at the approved speed but I still get a Saman because the government thinks I’m ripping the highway apart. Who gave the rights to them to police our internet usage and rights? In the mean time, their efforts to curb P2P have hampered our normal usage like HTTP/FTP/Streaming and other applications. As I stated in my previous post, it takes me ages now to get essential files like my drivers and software updates. For every second/minute/hour/days/months/year they save money on bandwidth usage and we as home consumers (the major bulk of their subscribers) loose out. I have made uncountable reports regarding this issue and yet the case has been blatantly ignored. My Streamyx bill arrives promptly every month, if only their service was this stable and Customer Support that efficient. This has to stop or when the time comes for the country open its doors, Tmnet will be the first to fall. Just my 2 cents.

12. JdS Says:
    September 19th, 2006 at 1:38 am

    Dear James,

    I applaud your eagerness to work with this company (tmnet) through this ‘user group’ thingy. But seriously, after 10 years, do you really think they have demonstrated to us, the consumers, that they are serious about improving anything?

    It’s all a (much needed) Public Relations stunt. This is a company which made a whopping RM500 million profit last quarter (I think). Do you really think they will be bending over backwards for this “user group”?

    NOw, if tmnet is some non-profit organisation, I can understand your enthusiasm and the need for this ‘user-group’. Tmnet is a business. Period. They should be paying YOU just for your feedback!

    So, don’t feel discouraged if I don’t get overly excited about this “user-group”. My only reason for posting in your blog is because I want to share my experience with your readers. In other words, I’d rather spend my TIME and EFFORT on exposing tmnet for the scam that they are.

    They are happily collecting RM88.00 every month for a connection that’s even worse than a regular dialup! If that is not a scam, I don’t know what is.

    If there is a ‘user group” I’d really consider joining, it is one where our objective would be to urge (pressure) the Malaysian government (or the relevant ministry) to break this monopoly that tmnet is enjoying.

13. John Says:
    September 19th, 2006 at 1:40 am

    So what’s the outcome of this meeting? Do I have to upgrade my subscription to 2MB so I can have 1MB download speeds and 0 lag on my online games?

14. TunM Says:
    September 19th, 2006 at 9:36 am

    ok, can someone from the user group verify and confirm, what tmnet is saying regarding abt the usage of p2p ie “13% of users use 72% of the bandwidth load, with the bulk of traffic expectedly coming from P2P services.”

    a few months back, Dr??(forgot name from tmnet) stated in TheStar that it was 20% using 80% which is very much a strategy term to use in the management consulting arena.

    my only problem with tmnet with regards to traffic shaping or limiting its users from downloading at certain times or certain data is that they ADVERTISE UNLIMITED 24/7 broadband.

    TMNET is misleading the public and its customers if they traffic shape and/or discriminate against certain data in their network.

    if tmnet is unable to fulfill its advertisement of UNLIMITED 24/7 broadband, they MUST do the necessary to correct it ie reconfigure their service packages or amend their advertisements.

    it is PITIFUL for TMNET to BLAME 13% of its customers for their inablity to manage and discharge their end of the agreement of UNLIMITED 24/7 broadband.

    that 13% are only using the bandwidth they have paid for!!
    they are not stealing or getting more than what they have paid for so why shld they be blamed?

    TMNET shld LEARN to better MANAGE their customer base against how much bandwidth they are able to provide!!

    it is not your CUSTOMERs FAULT, it is your fault TMNET!!

    biz school 101, “do not blame your customers for your inabilities and mistakes stupid”.

15. James Yeang Says:
    September 19th, 2006 at 10:12 am

    JdS: I do have my feet on the ground, and I’m as skeptical as the next person about this.

    What scam do you want to expose? TMNet’s horrid service is no big secret, the fact that they are below par is no secret, and there is no real scam to expose. So they suck, but can we just walk over to another ISP?

    Anyhow, once again, it’s a really small investment of effort, I can step away anytime, and as I said earlier, nothing ventured, nothing gained.

    TunM: In all fairness, on that night they were not blaming P2P traffic for the slowdown. They were just giving facts and figures about usage.

16. JdS Says:
    September 19th, 2006 at 8:13 pm

    Trust me, for every one of us who is familiar wih tmnet and their shenanigans, there are at least 50 others out there who have no clue.

    Why just last week, my cousin asked me if she should consider getting streamyx. I told her to get the CHEAPEST (unlimited use) broadband plan she can find i.e. RM66.00/month, and not consider all the huge numbers off the other offers.

    Your blog here appears at the top of search results. If at least ONE (newbie) person is discouraged from overspending after reading these comments, I am happy.

    Everyone is aware that there is no choice for some of us – which is the MAIN problem.

    Tmnet IS a scam and the more we discuss it, the more information is available about it online. That’s how it works.

    I have nothing to gain from sharing my bad experiences with tmnet.

    I hope they (tmnet) go the way of Proton, and I hope that will happen soon.

17. James Yeang Says:
    September 19th, 2006 at 9:26 pm

    JdS:
    “I hope they (tmnet) go the way of Proton, and I hope that will happen soon.”

    While a good thought, it’s a fair bit harder to pull off considering that competitors have to deal with the ‘last mile’ problem. Until 3G type solutions becomes more affordable, or WiMax technology becomes more rampant, competition will be limited.

18. TunM Says:
    September 20th, 2006 at 3:26 pm

    The Star
    Tech Central
    Wednesday March 1, 2006

    TM Net: P2P traffic clogging broadband

    BY SHOM TEOH

    “CYBERJAYA: Peer-to-peer (P2P) traffic is choking up local broadband lines with 20% of users utilising 80% of the total bandwidth, according to Internet service provider (ISP) TM Net Sdn Bhd.

    Dr Fadhullah Suhaimi Abdul Malek, general manager of TM Net’s corporate and strategy services, said that as the number of local broadband subscribers increases, more users are expected to use P2P applications such as Kazaa and BitTorrent to transfer files online…”

    more:-
    http://star-techcentral.com/tech/story.asp?file=/2006/3/1/technology/13540730&sec=technology

    in this article, TMNET was clearly blaming 20% of its customers for their shortcomings. PATHETIC!!

19. Albert Says:
    September 21st, 2006 at 8:19 pm

    I think it is high time a few hundred StreamyX users take TM to the consumercourt and ask for reduction of the monthly fees.
    This since their so called best efford is no best efford anymore, it is no efford!
    Complaints to them are NEVER properly answered except the excuse yes we have some problems and are investigating.
    They make hundreds of millions profit, but they are unwilling to invest in real bandwidth, because they want more profits.
    Broadband??? My @$$ just de-luxe dialup is what you get for a scandalous price.

20. pigduck Says:
    September 22nd, 2006 at 1:40 pm

    Stop blaming the P2P people… it’s lame and over-used. Who are you preaching to, TM?

    I don’t use P2P much. I’m just one of those who surf alot and I’d rather the surfing experience be improved… but now, I can’t even stream videos! Flash takes forever to load… even pictures take forever to load. I can’t download files because it’s so slow!

21. skilgannon1066 Says:
    September 22nd, 2006 at 3:09 pm

    Type your comment here.

    When will Telekom Msia be able to offer true high speed broadband at 10Mbps or better (at least in the major metro areas for starters), with at least a consistent 95%+ uptime?

    If Spore Telecom can do it down south, there is no reason why TM can’t do it here.

    And when will TM jump on the FTTH bandwagon and open up the last mile connection to the competition?

    I think that the Minister and the MDeC have to kick a few backsides at Telekom to get things moving.

22. ired Says:
    September 22nd, 2006 at 3:19 pm

    13% diners eating 73% food???

    OR

    Restaurant FLEECES diners; offers an all-u-can-eat buffet at RM88 but only prepares food to accomodate for 17% who can eat a full meal. If u are throwing a wedding dinner and u hire a caterer like that, u will be viewed as a bloody cheapsake and day-light robber.

    Isn’t it shameful TMnetto use an excuse like the above?

23. Aredale Says:
    September 22nd, 2006 at 5:35 pm

    Questions. How come users that are connected only to the 218.111.* ip range can get decent speed from international site compared to 60.*.*.* ip range?

    TMnet should do a Network Audit on their network systems to find the solutions for these problems. No use of increasing your bandwidth if your network are crippled.

24. I Love Streamyx Says:
    September 22nd, 2006 at 7:16 pm

    Somebody help me!! I don’t know why my downloads from websites like mysql.com and php.net are going so slowly. Last time I tried downloading I was getting 0.1KB/s. YES You read that right, 100 BYTES a second, estimated time of completion for a file of

25. I Love Streamyx Says:
    September 22nd, 2006 at 7:23 pm

    ??? Did Streamyx just died on me? My comment got TRUNCATED!!

    … a couple MB takes HOURS to complete but it’s moving, it ain’t stuck!

    And everytime I disconnect and reconnect I will get a different IP and speed as well!

    219.95.*.* – Gmail fast, everything else CRAWLS.
    219.94.*.* – Gmail CRAWLS, Everything else is bearable.
    218.208.*.* – same as 219.94.*.*
    218.111.*.* – Google.com not found, everything else is bearable.
    60.*.*.* – Is this line even usable?

26. James Yeang Says:
    September 22nd, 2006 at 9:58 pm

    Check out this post. Some interesting calculations, and 2 good case studies at the end of her post.

27. JdS Says:
    September 24th, 2006 at 3:58 am

    In case someone misses the point of my comments so far, here it is again:

    What we really (REALLY) need is a user group to lobby the government or relevant ministry to break this monopoly that TMNet is enjoying. Not a “user group” to work with this pathetic provider aka tmnet.

    I followed one of the links above to the ‘redesign-something’ site. Apparently the webmaster is also now the “Deputy Chairman” of the The Klang Valley Streamyx User Group Commitee.

    Geez, give a guy some fancy title, some cheesy giveaway, and a web site to post his drivel and he thinks we should all bend over for tmnet to keep screwing us.

    On his blog, he says, “..and I must say that its quite dissapointing to have come across people who are just content to complain, but not willing to do something about it to make the service better”.

    The last time I checked, tmnet is a business and one that has been in business for over 10 years. They’re not a charitable organisation doing us any favours. Why he thinks we should be willing to work with them, when we are buying a service from them (tmnet), is beyond me.

    Shamelessly, he writes 2 paragraphs and posts 3 whole pictures of the door giveaways. Seriously! As if this is going to make us jump up and down in joy. Thank you, but I’ll buy my own torchlights, even mini LED ones.

    You want to know how serious tmnet are about working with this user group you guys are trying to ’sell’ to the rest of us? It has been, what? More than a week since the inaugural meeting? But nothing about this is mentioned on their main web site, News page or even in their incompetent CEO’s blog site, if you can even call that a blog.

    As I suspected, it’s all one big (PR) stunt but unfortunately, it seems to have back-fired on them. When I search Google’s blog search, everyday there are more and more people writing about how bad tmnet streamyx is for them. Keep spreading the word bloggers! :)

    Soon, somebody important (read Minister) will get a clue and do something. That’s my hope…

28. Josh Lim Says:
    September 24th, 2006 at 12:33 pm

    JdS : You’ll probably like to read the following links on RedesignMalaysia.com -

    What Is Malaysia’s Broadband Penetration Rate? Streamyx vs. The Ministry In Charge
    http://www.redesignmalaysia.com/features/

    People dissatisfied with TMNet Streamyx
    http://www.redesignmalaysia.com/2006/09/04/people-dissatisfied-with-tmnet-streamyx/

    Why Streamyx is Slow These Few Days
    http://www.redesignmalaysia.com/2006/09/08/why-streamyx-is-slow-these-few-days/

    I don’t know if you bothered to read the rest of the site, but I think we do a fairly good job of highlighting the negative points of Streamyx as well, to give a balanced view of the situation. The door gifts were something that were done well – and hey, nothing wrong with congratulating people on something done right for once, yes?

    You’re probably the kind of person who’s content to scream at the technician and post complaints on your blog, rather than gather detailed diagnostics of why there might be a problem. You scream that yes, they are a business, they should know better, but if they don’t – who will let them know if not us? When you go to the mechanic to service your car, don’t you at least tell the mechanic what’s wrong with it?

    The valid points that you have are something that we are aware of: I’m in the process of gathering all the problems with the user group website, and highlighting them to pass to TMNet. A meeting with the commitee is scheduled for next week.

    And JdS, in case you’re fuzzy about my motives, the whole long-term purpose behind RedesignMalaysia.com is create more competition among ISPs. Why do you think there’s the map comparing coverage from 8 ISPs on the main page? And the ISP page, comparing price ranges and links to comments on the internet?

    James has a point – a viable short term plan would be to improve what we already have with Streamyx. How many years do you think it’ll take before a formidable broadband competitor comes to fore? Will you like to wait until then? Do you really aim to address incompetence with just complaints? If your own effort could make a difference, why not do something?

    Sure you might think its just a PR stunt, but hey – if there’s anybody that can make something substantial about TM’s PR stunt, it’s our commitee and our people. After all, we did manage to get you all worked up already, imagine what else we can do :)

    In the meantime, I suggest you “bend over” your keyboard and type something useful, like perhaps, a detailed evaluation of the Streamyx broadband service in your area, and send it to me.

    In all seriousness, I am inviting you to join RedesignMalaysia.com as a contributor, and help submit ideas how to improve broadband in Malaysia and increase competition. Minus the choice of language used, and flawed reasoning, you do bring up some good facts, really. Really one.

    I’m reachable at info@redesignmalaysia.com. Cheers.

    Josh Lim
    -
    Lead Project Director, RedesignMalaysia.com
    -
    Deputy Chairman, Klang Valley Streamyx User Group

29. JdS Says:
    September 25th, 2006 at 12:01 am

    Dear Josh,

    - who will let them know if not us? When you go to the mechanic to service your car, don’t you at least tell the mechanic what’s wrong with it?

    What do you think the thousands of people who call their call center everyday are doing? After 10 years, do you really believe tmnet doesn’t know what is wrong? That they need some special group to save the day?

    Sure you might think its just a PR stunt, but hey – if there’s anybody that can make something substantial about TM’s PR stunt, it’s our commitee and our people. After all, we did manage to get you all worked up already, imagine what else we can do

    That is the problem — I don’t believe “your people” and this committee can make a difference. You didn’t get us worked up. It’s tmnet’s deteriorating service, since July 2006, that has us worked-up.

    Despite the fact that I can’t stand tmnet, I have faith in my country and my countrymen. We will have someone important who will make the change soon i.e. break this monopoly tmnet is enjoying. I can wait but in the meantime, I will keep complaining, if that’s alright with you.

    In the meantime, I suggest you “bend over” your keyboard and type something useful, like perhaps, a detailed evaluation of the Streamyx broadband service in your area, and send it to me.

    I don’t think so…

    tmnet has all my reports already.

30. Josh Lim Says:
    September 25th, 2006 at 12:55 am

    JdS,

    You have conveniently sidestepped addressing some of my points which were actually valid answers to your questions. I guess your silence means that I am right? That I’m not a shill for TMNet, and that you didn’t really bother reading through RedesignMalaysia.com to get an idea of what it was about?

    Either way, check this out: Your statements directly contradict each other -

    With Regards to the Klang Valley Streamyx User Group:

    1a. You don’t think we, as the TMNet Klang Valley Streamyx User Group, can make a difference. Personally, I’m insulted, and I’m quite sure the rest feel the same. What do you expect us to accomplish in 1 week? Start a competing ISP?

    1b. But, you say you have faith in your country and your countrymen. With the exception of 1 guy, I’m quite sure that all of the other TMNet Klang Valley Streamyx User Group people are Malaysian. You might also like to know that TMNet is Malaysian, btw.

    2a. You will keep complaining to TMNet, and that they have “all your reports” already.

    2b. But you don’t believe in trying something else, something different so that your complaints will be responded to? Let’s say your objective is to demolish a brick wall. Do you intend to bash your head against it repeatedly, or do you want to try other implements, like say, a sledgehammer?

    With Regards to RedesignMalaysia.com and other things (Keep in mind that Redesignmalaysia.com started before I joined the KVSUG, its not sponsored by TMnet, and that its a seperate, self-funded initiative)

    4a. You hope that someone will break the monopoly that TMNet is enjoying.

    4b. Yet, you do not want to contribute information to RedesignMalaysia.com, a site that intends to share broadband related grievances publically in the hope of promoting competition and highlighting bad service – in the hope that another ISP could address it by providing an alternative, or that the ISP you are complaining about could use it to improve?

    JdS, please have a point of sorts, and make sense. You seem to believe and hope that someday, something will be done. But you don’t seem to want to support the people that want to make a difference in the situation or even want to put in your own effort?

    Four important questions for you – and no sidestepping any this time:

    1. Might I ask what is your big idea to improve broadband in Malaysia, and how do you suggest it be implemented?

    2. Who do you think can improve broadband in Malaysia?

    3. Why are the user groups not a good idea?

    4. Got a real name I can call you by, and an e-mail address?

    Based on your answers to those questions, it will help me figure out something I’ve been wondering about yourself:

    You are either a being of superior intellect, whose infinite wisdom greatly surpasses a select group of experienced, influential local IT professionals, if not all of humanity.

    Or you are an internet troll, who revels in anonymously attacking people, and enjoys winning arguments as opposed to contributing to meaningful discussion.

    So, which is it?

    Josh Lim
    -
    Lead Project Director, RedesignMalaysia.com
    -
    Deputy Chairman, Klang Valley Streamyx User Group

31. JdS Says:
    September 26th, 2006 at 8:06 pm

    Dear Josh,

    I don’t want to get into a pissing match with you.

    You can twist what I wrote anyway you like, but I think I have been consistent. A user group to work with TMNet is pointless.

    There is a difference between doing something and doing the right thing.

    A “Streamyx User Group” is doing something.

    An action group to lobby the government to do break this monopoly, is I believe, doing the right thing.

    Tell me when there is such an action group and I will be first in line to sign up!

    I am sorry about not being able to contribute to your site. I am here because I had something to say when I read James’ blog. I have said it and now I am done.

32. James Yeang Says:
    September 26th, 2006 at 8:35 pm

    “An action group to lobby the government to do break this monopoly, is I believe, doing the right thing. Tell me when there is such an action group and I will be first in line to sign up!”

    JdS:
    Actually if you feel that strongly about it, you can organise one. No reason why both groups can’t coexist. Anyway, just give it a bit of time, and we’ll see what happens.

33. Josh Lim Says:
    September 28th, 2006 at 12:06 pm

    “An action group to lobby the government to do break this monopoly, is I believe, doing the right thing.

    Tell me when there is such an action group and I will be first in line to sign up!

    I am sorry about not being able to contribute to your site. I am here because I had something to say when I read James’ blog. I have said it and now I am done. “

    JdS – I am dissapointed that you chose not to answer my questions, however, as I mentioned before, there is a big distinction between RedesignMalaysia.com and my involvement in the KVSUG.

    If you look at the About section of RedesignMalaysia.com, I believe that the long term plan is very much is a lot like the idea you had in mind – a group of dedicated users lobbying for broadband rights.

    However, no one can set up a lobby group straightaway – it takes lots of planning, and community support. Could you even name 10 other people who will be willing to spend 10-15 hours a week individually to plan and develop something like that?

    And first, there needs to be a space to congregate and unite before the lobby group can happen. Which is why I started RedesignMalaysia.com, as there was no comprehensive central broadband resource and coverage information on broadband in Malaysia. RedesignMalaysia.com took over 1000 man hours, and over 10 people to develop. And this is just information and commentary compiling – mobilizing people and influencing goverment bodies is going to take much more than that, don’t you agree?

    As for my involvement in the KVSUG, I believe this is the best interim solution – to help improve what is already there, until much needed competition appears.

    I hope your contribution to improving Malaysia’s broadband service doesn’t end with you just leaving a comment on this blog.

    There’s no need for us to get involved in a “pissing match” as you said, but do send me an e-mail on your ideas for the action group, especially since you feel so strongly about it.

34. Soo Says:
    September 30th, 2006 at 1:21 am

    I’m a new streamyx user and I really can’t believe it, tmnet is blaming P2P user for the turtle like connection speed.

    Which means Im paying for unlimited usage and getting blame for using it. This is false advertising and what have the Multimedia Commision done ? ZZZZZZZZ I guess..

    God help us all ! Our country biggest communication service provider is run by idiots!

35. avexmode Says:
    September 30th, 2006 at 4:20 am

    im planning to downgrade. No point of paying for 1mb speed when you’re net getting any of it. Worse now they started to traffic shape torrent traffic. Planning to jump to other ISP provider once new house is completed :p

36. avexmode Says:
    September 30th, 2006 at 4:29 am

    I guess is back to the old days of downloading anime through MiRC and newgroups. Unless they want to block that as well.

    More bandwidth for the corporate users

37. Soo Says:
    October 1st, 2006 at 4:48 am

    Streamyx User Group meeting is great place to voice out the user feedback.

    However Malaysian companies have this damn annoying habit. It’s quite impossible to get things done using soft approach. Customer feedback and comment ofther fallen to deaf ears. Always back to old ways of doing things.Its all about who’s make the most noise.

38. Action KaMen Says:
    October 2nd, 2006 at 9:53 pm

    This is how Malaysia business work:

    1. All Overseas experts are called to setup something.

    2. Then hire Malaysian Workers

    3. When got proble deny or evade question

    4. If problem terrible have to call Overseas experts, in the meanwhile all the top people tidur.

39. Vasudevan Says:
    October 3rd, 2006 at 8:11 pm

    Mr.James ,I am a new user of streamyx.My problem initially was with a very pathetic speed of streamyx.NOW i cant connect at all.the whole mont i spend a fortune by calling your customer support who will hung up my call after a while.your technical supprot team came to my house and said they have no time to setup my streamyx.This is pathetic.
    when i was studying in India ,the 512 kbps package that i was using was running at a speed of 640kbps.
    but here it is damn slow(AS Slow as the dialup)
    I can understand if the speed is slow,but i cant understand why i cant connect to streamyx even after your technician help me out to setup the connectionm

40. Soo Says:
    October 4th, 2006 at 12:52 am

    Recently I wrote several complaints to tmnet due low p2p d/l speed. Here is tmnet reply (this is tmnet actual reply not a joke) :

    Date: Tue, 03 Oct 2006 12:20:31 +0800 (SGT)
    Date-warning: Date header was inserted by av4.tm.net.my
    From: TM Net Customer Care Support
    Subject: Slow internet connection
    iCoMS: (ICOMS#2784583-242655)
    X-Virus-Scanned: by SF 11 Outbound at tm.net.my
    Original-recipient: rfc822;

    ***********************
    Your mail has been scanned by InterScan MSS.
    ***********************

    Dear Sir/ Madam,

    Thank you once again for your e-mail to TM Net.

    Referring to your e-mail, we regret that your Streamyx connection does not function to the expected level of efficiency. Kindly be informed that slow connection to international website has been rectified.

    Therefore, please be informed also that we unable trace any report that you being lodge regarding your slow connection. While we checking in our system, we already send troubleshooting regarding your problem. If problem still persists after completing troubleshooting step in previous e-mail, kindly complete the details below for further action.kindly complete the details below for further action.

    Kindly note that connection speed is based on the best effort basis. It is also different from one user to another. The best effort basis applies the same to other DSL services and it may affected by lots of factor such as:
    - Quality of copper wire
    - Cable distance from your house to the nearest Telekom’s Exchange (best at less than
    5 km)
    - Weather (rainy, heavy storm)
    - Electromagnetic effects especially during night time as you are using power source
    (electricity) at the most. Kindly put your modem away from any electrical equipments (television, radio, fax machine, refrigerator, air-conditioner, florescent lamp) or high frequency equipments (microwave, cordless phone, mobile phone)
    - Computer performance (hard drive capacity, processor, RAM, multi tasking activities)
    - Internet traffic (line congestion especially for online gaming and P2P activities)

    These are the important factors in Streamyx service as it contributes to the quality of the broadband connection, in terms of speed and stable connectivity. The connection running with the minimum requirements would frequently be disconnected and runs at a very low speed.

    On behalf of TM Net, we apologise for the inconveniences caused. Rest assured we are committed in delivering excellent service and will constantly strive for improvement in all areas of our operation whenever and wherever possible. We hope you will accept our sincere apologies if we have not met your expectation on this occasion.

    Should you require further assistance or would like to submit any enquiry/ feedback, kindly visit http://www.tm.net.my and click “Need Help?Contact our Customer Service”.

    We thank you for taking the time to write to us and look forward to serve you better.

    Regards,
    Suria
    Customer Care Support,
    TM Net Sdn. Bhd.

    No wonder my p2p d/l speed is low. DUHH !!!! I forgot to off the light, TV, radio and the air-cond. Perhaps when I suffocate to death in the silent dark the d/l speed will be skyrocket high. And yes, I also need to shift my house within 5 km from Telekom’s Exchange, Well, what are we all waiting for ? Let’s start packing.

    Stated in email that, slow connection to international website has been rectified. Yeah, right . Do we look like a moron ? Could anyone tell me, who’s the idiot provide us with low quality copper wire ? I’ll bet we all know the answer.

    In the reply, tmnet is blaming the p2p users. As we speak more and people are being conned to subscribe for streamyx without being explain to what kind of p2p d/l speed they’ll be getting. New subscriber please pay attention to tmnet infamous clause “connection speed is based on the best effort basis”. tmnet will use this clause to deny and counter any complaint. Last time I checked, this is called “Daylight Robbery”.

    P/S : My PC running on 3Ghz pentium 4 processor, 512 DDR-2, 80 GB SATA HDD.

41. Json Says:
    October 6th, 2006 at 3:26 pm

    Isnt there any legal actions we (streamyx customers) can take agains TMNET? Cause were paying for something and not getting it.

42. James Yeang Says:
    October 6th, 2006 at 3:52 pm

    Json: You probably do have a case, but good luck winning a case against a GLC.

43. Bramstoker Says:
    October 11th, 2006 at 12:53 am

    I’ll take 60-90kB/s for BT downloading at the price of RM88.

    RM88 is fair under current sorry circumstances IMHO. Anything less, i’ll be seriously annoyed…

    But it does make you wonder. Who is leeching who now?

44. Abdullah Says:
    October 13th, 2006 at 10:50 am

    As an American (not by choice, just born there) I can say two things. A) blaming a certain type of usage (P2P) is unadulterated bullshyte, period; and B) if we really want to get there attention, “We” the paying TMnut cases who pay that bill each month need to “Strike!!!”. This is the way to get the CEO’s attention and get them moving. Imagine every TMnut user not paying their bill for say two months… hhhhmmmm Those BMW’s and Merc’s would stop. Things would change quickly. Follow up the strike with say a march downtown in order to “spread the word” and gain needed media coverage. Malaysians by nature seem to be the “grin and bare it” types. Opposed to saying “Funk that!!!” and demanding their proper due. If we want to move forward we need to press for change. It is sometimes uncomfortable; but it is a necessary dis-comfort. And “change” is the only absolute in life. I’d rather die on my Feet; then live on my Knees. Boleh Malaysia… Boleh!!!….

45. Abdullah Says:
    October 13th, 2006 at 10:58 am

    This is for Josh Lim. You go Bro!!!… If I had money I’d donate. Your site is right on point. And “waiting” for someone else to fix the problem seems to be a problem in this country. Back in the US Verizon is now pushing 8-30Mb Fiber Optic Connections to home users. I understand Malaysia is a little behind the IT curve, no big deal. But let us not advertise to be doing such and such in the world of IT when the ONE (TMnut) provider has a fuked up network to begin with (to include miss managed international links). I like many have heartburn at paying for “lesser then” service each month. Unfortunately I’m not a millionaire yet and rely on broadband for business/communications etc. So for now, I’m with you pushing for change. Don’t have any spare RM’s but I can donate some blood if you like ;)

46. Doom Says:
    October 13th, 2006 at 9:10 pm

    one word to discribe streamyx…
    sucks!!!! always disconnect n lag…. cant even provide a proper service….

47. rafs Says:
    October 14th, 2006 at 12:37 am

    seriously, even surfing is a problem now.

48. TMNUT STreamyx Sux Says:
    October 15th, 2006 at 9:55 pm

    About the AD the TM Nuts ppl are showing us is like the cheatin AD of those fast foods like AD so ppl, don ever believe every single word on it. TM NUTs just LIE, CHEAT & STEAL from us, the consumers.

    Wat they proclaimed is all apposite of Wat they meant.

    For a RM88 buffet, you can only eat some of the food. if u eat more than 80%, they will kick ur @$$ out of the shop, yet the shop had the slogan ‘ EAT ALL (100%) U CAN’. then they just make an excuse to other customer that some of the customer (17-20%) had eat up ,most of the food (80%) and now, customer can only eat not more than 3% of the food, yet u must pay RM88 just to enter the shop. Ironically, the SHOP had know how much customers they had, yet they only prepare SOME (80%) foods to meet of with the CUSTOMER they god….wat a lame SCAMMER, who only wanna sit back, and earn our hard earn $$.

    Whether we the comsumer like it or not, they is only 1 shop in town which provide food. The Govenment of TAT country even approved this well being. and the other more talented, more effectiveness, more honest SHOP keeper can only watch the 1 and only SHOP terrorist us.

    The other SHOP keeper only pity us, and hate the Govenment.

    Sorry for the Long story, i hope all of u, the reader know wat im talking about.

    as u can see
    the SHOP is TMNUT, who SCAMMED us for more than 10years, with the help of GOVENMent.

    Yeah, STREAMYX is good in TM Nuts senses. BUT in the REAL world, STREAMYX is just a EXPENSIVE dialup connection without a Dialup function.

    Talk about poor COPPER line, the best quality FIBRE OPTIC line MADE IN CHINA is cheaper than those more than 10 years copper line attached in your old wodden house. Yet, to wat they had earned from us, Not even a cents is spend to upgrade those line but blaming us, the comsumer who haved it.

    ITs true about tat u know, i had experience the TM NUTs technician come to my house and SCOLD, yes, i mean SCOLD me for the POOR COPPER line installed at my house. wat do u think about TM NUT technician now.

    Talk about Effeciency, yeah i mean TMNUT really effeciency on only 1 thing, yeah, 1 thing only, The BILLs. No more than tat.

    The customer service is sukx as usual. giving u to listen with those music, false statement, pulling the leg, beating bushes is tat the teletechnician monthly training program.

    MY neighbour who has USB aztech modem was told by the CUSTOMER SERVICE TELE TECHNICIAN that her PC’s LAN NETWORK CARD is broken/faulty, need to buy a new one.
    WAT THE HECK, she indeed BELIEVE wat he said, Luckily i was around to checked tat HER PC never had a LAN NETWORK CARD, how to have failure???

    Im just LAUGHING out loud for the TMNUT intelligence Human Resource DEPT who hired technician who has no idea wat a PC is… its true u know…see what they trained for, they no need know any knowledge about PC at all.

    Right now, my download speed is low, i can’t play online game, i can’t watch stream video, not even online radio is working now, share program take forever to load/download/upload, might as well taking time off the blog about how GOOD TMNUT is. WELL, talk about future of it, i just thought im back into early 90s, where im just SEC1, first time using a INTERNET.

    now i had clearing see vISIOn 2020. while our neighbour country laughing at our slow connection speed, we are stil suffering on a slow download rate of 3%, well, correct me if im wrong, since they can’t get it done for 10years, i don think they can do it(if they want to) for another 10 years.

    MALAYSIA BOLEH!!!! is actually MALAYSIA MANA BOLEH!!!!

    VISION2020, well, govenment will probably make a LAME excuse such as the RM88 Buffet and prosponed it to VISION3030, since non of us will be there..LOL

49. Disappointed Says:
    October 16th, 2006 at 9:58 am

    I’m moving out from this country, any place where there’s no TmNet to step on my head and grab my cash. Oppression, get it? And we have no choice!!

50. Kuang Yu Says:
    October 16th, 2006 at 2:04 pm

    Well, I suffered slow bandwith and unstable connection for the past 2 years. I had been making numerous calls to the so called customer care center (not so caring after all). TMNet like to put the blame on other party. They talk craps, telling you to reboot your pc, do a direct connection, check your window version, etc. These are not troubleshootings, they are just excuses. Even when I asked TMNet technicians to come and check my connection status, they never came. Disappointed. Now they putting the blame on P2P service, damn irresponsible idiots. Provide a poor service and yet they never intend to improve it and still dare to put the blame on other party. This is too much.
    Now my latest problem is, everytime I turned on my modem, the DSL LED will just blink for 1-2 hours in order to get a stable streamyx signal. This is what they call unlimited or 24 hrs. connection. We all should stand up to our rights and voice this to TMNet. Just keep silence or self discussion won’t solve anything.

51. Kuang Yu Says:
    October 16th, 2006 at 2:28 pm

    Refer to Soo’s comments #42.
    Quality of copper wire
    -If TMNet got the funds to change to fibre optic but NO FUNDS

    Distance between resident and exchange
    -If it too far >5KM, why TMNet still approve consumer living at >5KM application. Therefore, TMNet is greedy.

    Weather
    -Raining, heavy storm in Malaysia, compare to other countries, they face katrina, blizzard, typhoon, quakes, tsunami, etc. yet they still provide a quality broadband service. Using weather as excuse, TMNet sux!!

    Electromagnetic
    -Come on every electrical appliances need electricity. Including our DSL modem. Electromagnetic field my foot. Dumbass…

    Computer performance
    -Should our home pc change to server specs in order to get a “better bandwith”? TMNet, not everyone is f**king rich.

    Internet traffic
    -The whole world is using the internet. The whole world is playing games and downloading. Congestion, then the whole world will be stucked in the congest line. Duh…wake up and smell the shits you said.

52. Don Trust TMNET Says:
    October 17th, 2006 at 10:10 am

    If we are capped for only a few Kbps download speed, tats mean we are paying more than what TMnet has to offer. So do we get the refunded?

    IF so, y don all of us here tell everybody that how TMNET function to scam us.

    Pls let everybody know. and if can, i will be the first to join in the mass termination of streamyx account in a day. that will surely be inside Malaysia Book of records, or even Guinness book of records

53. Peter Pan Says:
    October 18th, 2006 at 7:33 pm

    There was a few channels for those whom you want to complaint about TMNet Streamyx services. You can try it but not promise will work. Unity is strength.

    1. KTAK (Kementerian Tenaga, Air dan Komunikasi)- e-mail based under complaint section.
    http://www.ktak.gov.my

    2. MCMC (Suruhanjaya Komunikasi dan Multimedia Malaysia)
    http://www.mcmc.gov.my

    3.CFM (Communications and Multimedia Consumer Forum of Malaysia)
    http://www.cfm.org.my

    4.FOMCA (Federation of Malaysian Consumers Associations)
    http://www.fomca.org.my

    5.**KPDNHEP (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna)
    http://www.kpdnhep.gov.my

    ** IS HARDER TO USE THIS CHANNEL. NEED PROOF AND FIND A SUITABLE LAW AND ACT TO AGAINST TMNET.

    DON’T FOLLOW MY INSTUCTIONS IF YOU FEEL IS UNLESS. MY PERSONAL CHOICE OF ACT AGAINST TMNET IS (ACT 599
    CONSUMER PROTECTION ACT 1999 [REPRINT - 2001], PART V – GUARANTEES IN RESPECT OF SUPPLY OF GOODS ).

54. James Yeang Says:
    October 18th, 2006 at 10:21 pm

    Just to expand on Peter’s statement (comment #56) #1,2, and 5 are govt affiliated organisations, #3 is an industry regulation organisation, and #4 is an independant NGO. I personally feel if you have a better chance of anything happening by working together with #4 (FOMCA). They are also powerful enough to command the attention of mainstream media like Utusan Malaysia and NST among others. Good luck guys.

55. Soo Says:
    October 20th, 2006 at 10:23 pm

    Today I just email a complaint to MCMC. Everyone should feedback to all the organisation name by Peter Pan (comment #56) regardless non-government or not. We must not give up. Keep sending those complaint to all the organisation named by Peter Pan. As much and as frequently as possible. They can’t ignore us forever. There bound to be a limit to all the organisation ignorance.

    Be united my fellow streamyx users.

56. Tmnet Denied Everything Says:
    October 21st, 2006 at 3:38 pm

    Today, i just called up 1300889515, streamyx helpline to ask regarding to the p2p trottled issued. However, The not so helpful operator denying thtat there is no such thing as p2p throttled.

    Then, I ask him about the p2p slow download rate tat happenning to nationwide recently. He denying it again says the line and bandwith even server is working perfectly, then telling me maybe something wrong about my pc or my modem.

    I told him that my pc and modem is working fine, then, ironically, he lodge me a report, waiting me for 5 minutes, says if this won’t work for another 48 hours, pls call again. thats it.

    TMNET is denying everything now, not telling the truth about how the bandwith been cut, even if we complain, i don think this would work much.

    At least tell me the truth about it, TMNET – our nation BAD ISP

57. Json Says:
    October 23rd, 2006 at 5:32 pm

    for those who wish to complain, use this

    http://nccc.org.my/index.php?option=com_facileforms&Itemid=41

    make sure to file it under perkhidmatan.

58. Peter Pan Says:
    October 24th, 2006 at 3:23 pm

    Another alternative way ( a little bit crazy ), to all every TMNET Streamyx USER, create name list to contact user whom got problems with TMNET, make a date for GATHERING all user at a STRATEGIC PLACE, apply a letter of authority peace gathering from police and CONTACT ALL THE LOCAL MEDIA INCLUDING TV3. FORCE TMNET TO STEP DOWN their STUPID ACTION. HAHAHA……!!!!!

59. Peter Pan Says:
    October 24th, 2006 at 3:28 pm

    And DON’T FORGET TO MAKE BANNER.

60. willie Says:
    October 30th, 2006 at 2:26 pm

    My streamyx was cut suddenly on 12am 28/10. Called the customer service line at 1300889515 on several occasion – about 5 times – nobody pick up. When called the billing department, say will transfer, put on hold for 15 minutes but no technical respond. We were made to pay for the waiting time.
    No SLA although pay full subsciption.
    Kampung service

61. Forced to Use Says:
    October 31st, 2006 at 12:56 pm

    To Willie, u can try this method that would probably works

    1. Bomb – DELETED BY ADMIN

    Pls choose any methods from about that u feels most effective.

    Admin : Sorry, I know the comment was in jest, but it was a little extreme.

62. Forced to Use Says:
    October 31st, 2006 at 5:25 pm

    To Willie, u can try this method that would probably works

    1. Burn down TMNET Hotspot
    2. Burn down TMNET counter
    3. Burn down Tmnet Office

    Pls choose any method from above that u feels most effective

    edited

63. PaladinKiller Says:
    November 12th, 2006 at 3:29 pm

    Damn it people! stop your whining! you all should be thankful TmNet was here to provided us with broadband! now use it as it should and stop the frikkin p2p torrent! people who use p2p are theif!!! TmNet has tried IT best to make broadband is affordable to our country, you people should know that broadband is still in “premature” state here, dont compare it with neigbouring broadband! if you like other broadband why dont you move out from Malaysia! haha! And as for TmNet customer support all they do is following the guideline oii, of course sometimes the question feel like childish but just please bear with them, they all still learning about streamyx problem damn it! Im also a programmer and somewhat can also troubleshoot Pc problem and believe me even with my knowledge it hard to figure out what kind of problem IF my friend call me and told about computer problem! when dealing with computer techinician need to see, feel!

    about http, streaming slowing down i think it wasnt the connection problem, sometimes spyware and adaware can also be a problem. i have been using streamyx basic 1mb without any problem, my surfing is still great, i can watch streaming video, download speed (during non-peak hour) also great! i just dont get it! what is your people problem actually, stop becoming a pain in the ass guys and be more supportive..

    and about 60.*.*.*.* ip, i always get this kind of ip and i dont think it’s bad, even when downloading international files speed are still good, Gc driver, inf update, very easy and fast to download. my suggestion you guys should call telekom and ask them to check you phone wiring, sometimes adsl line is good but aged phone line can be a nuisance :)

64. PaladinKiller Says:
    November 12th, 2006 at 3:38 pm

    Another alternative way ( a little bit crazy ), to all every TMNET Streamyx USER, create name list to contact user whom got problems with TMNET, make a date for GATHERING all user at a STRATEGIC PLACE, apply a letter of authority peace gathering from police and CONTACT ALL THE LOCAL MEDIA INCLUDING TV3. FORCE TMNET TO STEP DOWN their STUPID ACTION. HAHAHA……!!!!!

    yes do this and be the first to be in jail, haha! ohh and invite opposition party like “keadilan” to join also! mwahaha

65. PaladinKiller Says:
    November 12th, 2006 at 3:45 pm

    To Willie, u can try this method that would probably works

    1. Burn down TMNET Hotspot
    2. Burn down TMNET counter
    3. Burn down Tmnet Office

    Pls choose any method from above that u feels most effective

    edited

    you forgot to add
    4.burn your modems!
    5.use typewriter instead of computer.
    6.buy original cds
    7.dont use irc, go to kedai kopi and chat till you drop

66. James Yeang Says:
    November 12th, 2006 at 6:28 pm

    PaladinKiller: You talk as if TMNet was God and gave us a taste of broadband.

    I think it’s great that you have no problems with connection and your speed is wonderful and you don’t share our problems. Unfortunately for the rest of us, poor broadband is a harsh reality.

    Questionable management decisions drive most of these issues. The move to drive broadband penetration without proper infrastructure in place has caused congestion.

    P2P packet shaping has caused all kinds of problems, with BT being used as a legal form of distribution now.

    Customer service complaints may stem from poor guidelines rather than poor front line workers.

    These are valid complaints, valid issues, and as consumers everyone who uses the service, deserves a voice.

67. Gerald Says:
    November 17th, 2006 at 2:51 pm

    @PaladinKiller.

    So what if your a programmer? I’m also a programmer by training… I am also technical support for PC hardware.

    If you read the comments, here you would realize most who commented are not run of the mill users. They are in the know. While we cannot fully discount the fact that phone wiring might cause a problem, but the symptoms are not consistent with line deterioration.

    I have to deal with customers every day. Hardware + Software + TM_Nut issues… I help them on their behalf to contact TM_Nut helpline. I have to say most of the time you get a grumpy lady who get agitated at the slightest peep of a sound you make. At least the guys are a bit more understanding and pleasant.

    How many years has it been since Streamy-X launched? Those in the IT line will notice the amount of calls to the hot line to lodge complaints. Do they even learn from their past mistakes? Or just keep making the same error and making people jump thru hoops to get what they paid for ? Retard~

68. Peter Pan Says:
    November 17th, 2006 at 3:30 pm

    Guys, I just want to say. PaladinKiller, since you like OLD TECHNOLOGIES, continue live your STONE AGE ERA.

69. PaladinKiller Says:
    November 19th, 2006 at 8:36 am

    [deleted] up people! it’s you who having problem mates, not me :P, bwahaha my 2Mb Streamyx is like a breeze, i guess you guys need to get lesson how to handle computer and internet oii since all you do is whining when something happen! haha stone age? bwahaha, im a stone age man with GOOD INTERNET CONNECTION! haha! check the damn wiring damn it and also always scan your [deleted] computer for spyware, and constraint yourself from visiting free porn sites, it’s where all this problem started! [deleted]  up people! [deleted] ! bwahaha

    James: Paladin, you can express your opinions, but no expletives allowed here. Once again, we are glad that your connections are not experiencing issues. That is not however the reality for the rest of us, and remains an issue that needs to be resolved.

    ps. If Phone line wiring is old, it should be part of the TM support procedures to check and replace. We do pay for fixed line rental as well.

70. inoreX Says:
    November 19th, 2006 at 3:37 pm

    There are the technology implemented without the exact $ support..too many level to go through… result : end with not perfect structure…i hope you all know what i mean..

71. inoreX Says:
    November 19th, 2006 at 3:39 pm

    You can check out SingTel prices here…
    tinyurl.com/ylbaq3

72. Gerald Says:
    November 22nd, 2006 at 11:54 pm

    @PaladinKiller

    Great your internet connection has no problems, so why are you here? What is this holier than thou crap? I think your a zealot of TM_NUT… must be, else there is no explanation for your eagerness to defend them. Saying pron is the source of spy ware and problems is typical TM_Nut propaganda. I’m not as cheap as you, free porn.. I pay for mine :P

    TM_Nut has a problem… read the link below :-

    http://www.jeffooi.com/2006/11/streamyx_crisis_tm_wholesale_o.php

73. Zach Says:
    November 25th, 2006 at 2:26 am

    I really have to say, Paladin is a moron, or maybe even a retard. You’re in the wrong site to post on your preaching towards the ‘al-mighty’ corrupt and sh*tty company called “TMnet/Telekom”.

    I for one am feeling like getting not what i have paid for, tmnut the daylight robbers, always cause problems, nonstop.

    And Paladin, since u hate p2p so much, i bet u just use your internet for chatting/surfing porn/reading emails, grats to your underused 2mbit, more bandwitdh for the rest us. Thanks.

74. Aki Says:
    November 27th, 2006 at 10:34 am

    I found this site and well…its like what it says..streamyx is providing a poor cnnections.

    oh god help me,i m suffering from disconnections and unusual connection speed 1/10 of download speed and 10/10 of upload speed…
    100kbps downlaod rate 600-700 kbps uplaod rate…i was like wth??
    i called streamyx upon asking for assistance but seems like the technical department is always busy and i cant reach them,i had send alot of letters about this issue but the replies are all the same,sad streamyx…

75. PaladinKiller Says:
    November 27th, 2006 at 2:49 pm

    aki
    problem like that usually originating from spyware and adware, if you’re experiencing much faster upload than download definitely your computer has been infected. try using software such as zone alarm to help remove it. I dont think it’s got to do with TMnet connection, try follow my suggestion first.

76. PaladinKiller Says:
    November 27th, 2006 at 2:58 pm

    Zach,
    i was saying the truth, TMnet is by far the best broadband provider here, i didnt has difficulties at all, yes sometimes it’s disconnect without reason, but that was easy fix, open your modem panel using internet browser and has it reboot, wait for a while and reconnect, walla your connection return. And to say you’re not getting the connection you’re paying is just plain stupid and ignorant, even with 2Mb connection , IF i say IF the server you’re downloading has limited a connection to just 100Kbps then your download wont go to 300Kbps. see for yourself, lot’s of people using broadband now, Hosting downloaded files need to constraint the connection so that other people will has access to the files also. it’s not TmNet problem damn it!

    and mate, i has downloaded at least 100GiG torrent since i use my TmNet streamyx. LOL!

    TmNet should educate people how to use internet lor, since lot of us a ignorant brat who think if we pay for 512kb then we deserve 64KB without failing! LOL. lot’s of factor involve mate when you’re talking about connection :P.

    if TmNet upgraded it’s bandwith also still people like you will whining because you didnt know what “the internet” is LOL. go learn something make, make yourself usefull, visit foreign forum like dslspeed or something, ask them, learn from them how to treat spyware!

77. PaladinKiller Says:
    November 27th, 2006 at 3:01 pm

    “”If Phone line wiring is old, it should be part of the TM support procedures to check and replace. We do pay for fixed line rental as well.”"

    certainly james, but we need to report if not how come they know? i make a report once, i was in kelantan, maybe here people are more hardworking and decent :), just once and it cost me RM30 to replace new wiring and now my connection is like a breeze

    Thank you TMNet!
    p/s : im not working at TMnet, just trying to educate people awareness about certain factor in causing problems with connection.

    P/s: and i apologizes for my harsh word before. forgive me

78. anti-nut Says:
    November 28th, 2006 at 10:19 am

    Paladinkiller,

    I had bought a new & Clean pc with all the antivirus /spyware last 3 months. my P2P is great by then. yes, im not expecting 64K for 24/7, at least an average 30K is good to feed me since im not hardcore user.

    Yes indeed i use ZoneAlarm as u said. But after november until now……all i have is less than 3K…u think that is fair???

    BTW, i had spend RM150 for rewiring too. still nothing happen. That is b4 i found out that TMnet is throttling bandwith , MYSELF….

    Today i found out this side and seems like ur BACKing up TMnet alot……..just like a GOD to u.

    Well u know. if u approved them too much, they won’t improve themselves.

    Complains may lead to improvement. i think this is all we, the end user want.

    What i suggest is Tmnet should :

    Inform the media about their problem and recovery strategy rather than letting end-user dig out themselves.

    For their problem, they should ask end-user to bear with them, as a rewards..maybe a refund or increase of bandwith/speed in futures.

    For our problem, such as copper line / modem, they should listen to our needs rather than beating the bushes, u know what i mean, when im pointing to their CS.

    I can’t stop ppl whining at tmnet, yet i can’t stop ppl backing up tmnet. its just don too harsh on everybody.

79. Aki Says:
    November 28th, 2006 at 7:31 pm

    paladin killer,
    u wanna know wut?
    a computer that has jsut reformatted and its clean and the TMnuts techinician came and do the internet conenction fo me,ok his done,and he show me its connected,and check teh speeed wif speedometer,ok i paid RM88 to get 1mb and i get back 5/10,infront of the techiniaican face,he said this is a normal situation,u wont get the usual speed,nvm,i tolerated.

    k,txh next day,evevry 1-2 hours i got disconenctd once (DSL) light blinking,i check the speed,omg wtf,
    100 kbps sometimes,56k speed sometimes,upload rate gone up to 700kbps sometimes(wtf??),and download rate gone down to 5 kbps sometimes (AINT KIDDIN !!)
    i connect to teh internet and i cant browse the web,and while playing games half way,i got disconnected,oh god danm it,this sucks !! i called them,and all the stupid trouble shooting they gave me is useless,paladin killer,dun be so sure of ur opinion,u r not one of the unlucky victimes like me.
    (Do u ever suffer DSL Light of modem blinks in random times? maybe in 30min blink once and u got disconnected,maybe in 1 hour or maybe non stop disconnect,u never know how suck streamyx is)

80. PaladinKiller Says:
    November 29th, 2006 at 10:40 am

    Anti-Nut.

    okay to be fair, can i ask which method of download you use that gave you 3K, direct download or using p2p? if P2P , your torrent maybe dont have enough seeder to feed to you or maybe it got so many leecher. and for direct download may i ask which server you’re downloading, better still gave me the address and also what time you usually download.

    yes complain may lead to improvement but better still before we start complaining why dont we do our own troubleshoot, it’s not that hard actually. trust me.

81. PaladinKiller Says:
    November 29th, 2006 at 10:47 am

    Aki,

    okay aki, i need to ask you this, did you use the modem that Tmnet gave or you buy it yourself?. If you’re using modem supplied by TmNet you need to get it firmware upgraded, Aztech modem usually has problem maintaining connection. I dont suffer blinking dsl because i got my modem firmware upgraded when first they sent it to me. regarding to connect and disconnect and inability to browse my guess is you has been assigned to bad IP. if you call CS they’ll ask you to shutdown your modem for 5min and then try to reconnect. you can do it yourself actually, use 192.168.1.1 in your Internet explorer to acess modem control, fill in your username and password and try connect using there, if you got IP 60.xxx.xxx.100++ then that is a bad Ip, disconnect and try connecting again. i got that problem also usually when weekend or during public holiday.

    btw, tmnet are improving their service, just wait lah, all will be in good measures, why dont you have faith in your own country arr? dont compare it to Singtel or something.

82. TMNet 512K User Says:
    December 10th, 2006 at 9:16 pm

    I think what Paladin wrote here are correct many times. It seems like Paladin is a very knowledgeable person (not from stone age as some of you might think).

    I agreed with him regarding Adware and Spyware. Those two types of program are really trouble maker. For those of you who experience poor internet access, can try first check for the present of malware and virus in your computer using several utilities such as Avast, Spybot, Norton Antivirus etc. Who knows? It might help.

    Anyway, I also agree with those of you who get internet connection problems. Maybe it happens in the area where they are so many internet users. I may be lucky because I stay in Kapar, Klang. I think not many people here are using broadband.

    I just bought a new Aztech DSL600EW. So far no problem. I am able to download at a speed up to 62KB/s (Kilo Bytes not kilo bits. 1 byte = 8 bits) using download accelarator plus. My old Aztech DSL305E supplied by TMNET always disconnected for no reason. And it happened that when I try to upgrade the old firmware (21.2.6) to the new one from Aztech website, it just went dead. I mean the DSL light won’t blink anymore.

    Maybe Paladin can help me to revive this modem again. Any idea Paladin?

83. PaladinKiller Says:
    December 11th, 2006 at 2:53 pm

    thanks TMNet 512K,

    at last someone who agreed with me, it’s mean alot to me you know.

    about your problem why not visit this link, similiar problem like you, dead modem, use their guide, maybe you can revive your modem back.
    http://www.dslreports.com/forum/remark,9313684~mode=flat

84. TMNet 512K User Says:
    December 11th, 2006 at 8:10 pm

    Thanks a lot Paladin. I did visit that site before I posted my message here. In fact, I did it before I went to the real Aztech site to download its so called latest firmware for the Aztech DSL305E (… and spoiled my modem). Before, I didn’t bother downloading the guide from the site you suggested to me because it says the firmware is just for a dead modem and for DSL305EU.

    Now, I think I should try what you’ve suggested. Thanks a lot Paladin for your help. Can we be friends, so we can change ideas?

85. fuckstreamyxntelekom Says:
    December 14th, 2006 at 11:49 pm

    taip england macam sial… cium buntut telekom pulak tu… nampak sangat pekerja telekom… cis! pantat koranglar… streamyx punya speed dah sah macam sial…

86. PaladinKiller Says:
    December 17th, 2006 at 10:45 am

    “”taip england macam sial… cium buntut telekom pulak tu… nampak sangat pekerja telekom… cis! pantat koranglar… streamyx punya speed dah sah macam sial…”"

    another hypocrite, if you dont like streamyx that much, why dont you stop using it? since it bring you so much misery anyway. i think you better off not using streamyx mate, this technology is far beyond your grasp of understanding :P. surely you can live without internet are you not?

    simple advice, if you cant figured what “broadband” internet really is why dont you stop using it, those monthly payment can be use for something else, something more “useful” haha~~

87. TMNet 512K User Says:
    December 17th, 2006 at 12:51 pm

    Kepada “fuckstreamyxntelekom”,

    Kalau ya bengang sangat dengan telekom, janganlah maki orang lain yang tulis dalam forum ni. Aku pun Melayu jugak, tapi bukan pekerja telekom. Nak kata aku puas hati sangat servis telekom ni tak lah. Tapi aku cuma sokong PaladinKiller sebab apa yang dia tulis ada banyak betulnya. Sebenarnya perkara yang berkaitan dengan “internet” ni… sebelum kita nak cakap, kita perlu tahu perkara teknikal dahulu. Contohnya, kalau internet slow banyak sebabnya: line telefon dlm rumah tak ada mutu, virus & spyware dlm pc kita dan mungkin juga setting kita tak betul.

    Kalau payah sangat orang teknikal dari telekom datang bantu (memang kia patut marah) tapi janganlah berfikiran pendek dapatkan pandangan orang lain contohnya dari kawan2 yang faham teknikal.

88. Soo Says:
    December 20th, 2006 at 6:32 pm

    I read with interest the conversation between palladin killer and others. Can’t really understand all the tecnical stuff there.

    I just one of the many normal consumer who is still experiencing streamyx connection problem. In fact, recently my streamyx was completely down for several days for twice this month and all TMNet done was to blame my phone line and other electical appliances.

    I have no idea whatsoever is firmware upgrade. Should all the streamyx users know about this? But I do know that many have subscribe to broadband service that doesn’t work.

    Now the question is, when TMNet rolled out its broadband services, was it for the general public or only with people with IT knowledge ?
    However palladin killer does have some good suggestion. I believe it will benefit all the streamyx users if it brought to TMNet attention.

89. theAlps Says:
    January 5th, 2007 at 8:14 pm

    Hmm…do you think there is any possibility to gather thousands of Streamyx users to pull the plug on Streamyx? I wish to see such a day…because it’s like a light at the end of the tunnel to me.

    Their support sucks, no intergration, no process, no Service Level, no urgency, no matter what you do….you’ll get NO, WE CAN HELP YOU. Streamyx….way to GO man….DOWN THE DRAIN.

90. theAlps Says:
    January 13th, 2007 at 12:06 am

    OK, oledi done with them, now with TimeDotCom. Ciao.

91. klrk Says:
    January 17th, 2007 at 11:26 pm

    well those explains are surface
    i bet once they finished the talk , they’ll go back to sleep and forget about it.and again they like blaming us subscriber for everything … i’m pissed , malaysian are pissed

92. ava Says:
    January 27th, 2007 at 3:45 pm

    Long post below, grab some chips and drinks before starting :P

    im playing world of warcraft, on alliance side… and in a pvp server, means when u see a horde or the horde sees u, u both can choose to kill each other. Well, before july 2006… the speed was always around 500ms, or max 700ms but still can play perfectly. When I see a horde enemy, I tried to kill it or it tried to kill me, IF I died… the first thing that comes out of my mouth is F**K THAT F**KING HORDE!!! But now… with speed 1000ms to 3000ms… when yhe horde killed me… I’ll say F**K STREAMYX! F**KING GILA SIAL! F**K! x9999999999

    Each time I when I log in these days, at times from 8:30am-2am, it will be freaking lag and slow like ur grandma playing blindfolded. And from 2am onwards until 8am+, I get speed as 500ms =) heaven speed! praise all gods and lords from all religion in this world! You can see me dancing cha cha in front of my pc when i get this kind of speed! I actually sleep at 6pm and wake up at 2am everyday to play my WoW, with BC out already, hell yeah this is going to last quite some time.

    So, if the internet can go at normal speed during ‘off-peak’ hours… doesnt that means tmnet is WAAAAYYYY OVEEERRR LOOOAADDD or reached its limit but isn’t doing anything YET? yeah, I know there are plans for the future, but they are just plans which action has not been done YET. And dont you think they should think of a solution before reaching their limit?

    i bet this next thing might has happened to u ugys. everywhere also full with this stupid steamyx booth with people keep on approaching me and u to ask us to subscribe. sometimes im so pissed off that i really want to sound at them “THIS F**KING BROADSHIT IS OVERLOADED WITH LAGS! SO STFU!” but these poor workers just makan gaji… and they have no power to make the top top people to do something, so no point of saying it and all i can do is smile politely and say, “i’ve subscribed it =)”

    I mean come on, I play rm88 a month, you also pay rm88 a month, my friends pay rm88 a month and everyone pays rm88 a month and rumour says they earned rm500million, dun come out with a cheap excuse for us especially the one i cannot stand the most, blaming the p2p users. I myself not an avid user, I support original =) and internet for me is more to mmorpg games only or college assignments. But a piece of advice, with ur cds and dvd that expensive, u think everyone in malaysia is so rich or can rasuah few ‘Ks without getting caught? we dont have benz like you, lower the prices of it or they’ll continue to flood the internet with their downloads.

    so… DO SOMETHING! MAKE STUPID BIG ANNOUNCEMENT LIKE 1BILLION FUND FOR EXPANSION at the star/nst/or whatever newspaper! if u want, u can go international by making a guinness record for LARGEST, BIGGEST/MOST EXPENSIVE INTERNET UPGRADE! Dont u like to waste money like this with ur stupid grinning face at all mags/papers front page?? u guys might as well pocket some money along the way! This plan will give both of us smiles by the end of the day, maybe except for hordes because they are getting their asses pawned in return

    So… DO SOMETHING GODDAMMIT! ur plan to upgrade from 17gb to 21gb… has it been done? well I dont know honestly, but if no, what excuse are u giving this time? ur grandma house in johor flooded and u go back n help? Sorry for flood victims, I dont mean to bring u out for this =(

    oh yea, for PaladinKiller, the way u talked makes me wanna exchange places with u, u have good speed, everyone wants it. well, maybe u live next to the Telekom’s Exchange, i dont know. and ur 100gb downloads, what you dont know is, if u were in our places and ur internet starts to have problem with lags and downloads at 1kb per sec? u waited for a day… then a week… then a month… and ur downloads (etc:anime) even one set is not completed yet, wont that leave u botak because of ur stress or each time u pull ur hair in fustration because of that 1kb speed. we all here are fustrated. dam pissed off. we didnt get what we paid. and the company is blaming p2p user(you) who downloads(you) so much(you) that slows(you) the internet(you)… why are u still supporting their back?

    and how come some people get good connections everytime, maybe a day or two in a month but how come? their house near to the Telekom’s Exchange thingy? if thats the problem… why dont they plant this Telekom’s Exchange everywhere since its so useless that it can support 5km only?

    aw well… i guess im done here… its almost 4pm… got to eat… bath… watch tv then sleep soon =)

    b4 i go, maxis is giving out 30days free trail for their broadband. go their website n see see la, wont rugi. if u r lucky, maybe ur place for coverage for their service, my area dun have… *sob sob*

    but im moving in jun! and that place for coverage! I’ll beg my dad day n nite to ask him to switch if people say its good. if its so dam good and dad wont change? i go khawin lari with a guy who will… LOL! JK! CIAO!

93. Paladinkiller Says:
    January 28th, 2007 at 8:35 pm

    haha very interesting post ava, i cant stop laughing already!!

    im sure u mean “these days” refer to nowdays right? oh by the way didnt you know that there a major earthquake in taiwan that has damage INTERNET connection in Asia? didnt know? hmmm still wondering why u get that kind of speed? *sigh* go read the news urself i didnt has time to explain it to you,

    and ava, i didnt has stress about dloading or about my internet speed because i UNDERSTAND perfectly what the meaning of SPEED, P2P, LEECHER, SEEDER, PORT FORWARDING, FTP, LIMITED BANDWIDTH DOWNLOAD ,PEAK HOUR, SPYWARE, ADWARE, KEYLOGGER, MMORPG, and no my house didnt near Telekom Exchange, in fact it nearly 5KM away but still i have good speed, wonder why? maybe because im not an ignorant brat like you! HAHA

94. ava Says:
    January 30th, 2007 at 12:37 pm

    hah, of cuz i know about the earthquake, come on, i play games everyday sure got ppl talk about it all da time. any gamer who dont know that happened is a poor noob. maybe i shouldnt put the word ‘these days’. make u misunderstand it pula. cuz usually i play at the laggy hours, just recently i try to go on low peak hours and out of no where it worked -_- . i wanted to mention that streamyx shouldnt blame much on the earthquake cuz they are almost like this b4 it. but u all might not understand, cuz i cant play wow propely since july, SINCE JULY! what kind of earthquake happened that time?

    and streamyx is blocking and limited speed especially p2p users. yeah i know, cuz they used up too much bandwidth, right? what about my mmo? they use so much everyday tat tmnet limit mine too? where i only play 4-5hrs or less a day. no p2p programs at all. i dont download anything, nothing, no p2p programs at all. i just want a normal speed so i can play my game, and keep my mouth shut.

    so whats my problem here? is tat i really used too much bandwidth that streamyx limit me? i never have good speed since july, is it pay back time to serve from july until forever for the speed i’ve used for the past few years? :P

    or just plain bad luck?

    sad u know when ur dad pays rm88 everymonth but u go to cc play instead cuz there no lag, plus waste money there.

    good for u to understand everything. maybe u p2p users can wait when ur download speed is 1kbps… at least u just leave it and slowly it will finish in the end. but i cant >.

95. Json Says:
    March 3rd, 2007 at 11:52 am

    *Deleted – No racial attacks here please – the rest of your comment is OK* – admin

    And to the internet users, stop blaming p2p pls. About a week after the p2p blocking and BEFORE the earthquake, streamyx still sux. And now after the p2p blocking and after the earthquake streamyx is worst. With the repair keep getting push back i wonder when streamyx will be stable again. Cause with pings over 400 to even local sites like bharian.com.my, any mmo, downloads, p2p is absuletly out of the question.

96. Json Says:
    March 3rd, 2007 at 11:55 am

    P.S: the 400ms ping is average of 10 pings each day over 1 week (7 days) and totaly base on my line. And ive heard worst from ppl around my place (sj)

97. jenn Says:
    April 26th, 2007 at 6:19 am

    ARRGHH!!!!! i am a world of warcraft user playing taiwan server. i would like to comment about the line since the earthquake.its benn about 5 months since the earthquake and what is tmnet doing?cant the thing be fix up? i have been facing all kinds of problerm especially high latency and disconnection from tmnet line.this doesnt mean that before the earthquake “these” problerms doest occur i am sad to say that it stillT.T but after the major earthquake, seems like its impossible to continue the game. Other than gaming, watching news or surfing the net troughout asia website is really pissing me off. So, i hope tmnet will solve this problerm as soon as possible. ^^

98. corn Says:
    May 26th, 2007 at 3:29 am

    Streamyx is shitz, beginning of this year it was alright and after calling NUMEROUS (everyday for 2 weeks) they were finally able to locate some socket problem w my particular line but NO what’s worse is that i had to pay someone to come look at my line and GUESS WHAT?! there’s nothing wrong with it lol. Piece of sh**.
    I’m already seeking out alternatives…i dont mind paying more for something which actually prooves to provide better speeds. The bluehyppo can go ram a wall and pretend to say they’re upgrading their sh** but all they’re doing is for face value when “behind the scenes” they’re just lazing away pretending to care about what all of us here say. ^^ sh**myx

99. corn Says:
    May 26th, 2007 at 3:33 am

    oh yea forgot to mention, im staying at cyberjaya….shitzometer seems to be showing WOW the speeds they promised but other than their shitzometer, every other locally hosted website takes as long as my grandma to walk from the washroom door to the bedroom

100. proxta Says:
     June 20th, 2007 at 2:36 am

     after 3 months of having my torrent at 15% (and believe me, there ARE enough seeds) i risked my short term memory and joined multiple forums and groups. i even learn the JAPANESE and KOREAN LANGUAGE for god’s sake. the things i’d do for direct download links… and you know what? although i sometimes get the rare 0.2MB dl speed (which calls for a celebration) i’d get disconnected merely a few hours after that. upon reconnecting, my dl speed is 200-400 bps.
     i don’t visit pornsites, i don’t download random programmes, i don’t use storage medias that don’t belong to me, and my pc is CLEAN.
     so i ask a rhetorical question. why? WHY? why do you tease me like this, TM? all i’m asking for is a raw japanese video. because of you, i don’t even need subtitles anymore and you can’t even consider that as a good news.
     drama ends. curtain falls. off to mourn.

101. Lbnn Says:
     June 30th, 2007 at 3:10 pm

     I’m having an internet account and they’ll charge me for extra downloading. Is there any way to download whatever I want without letting the internet service providers to know so that they can’t charge me for downloading

102. H T Toh Says:
     August 10th, 2007 at 4:59 pm

     Hi
     I have signed up for the Tmnet online guard for the past 8 months. Due to virus and re-formating of the PC, I was not able to find the speed up icon. I surt the Tmnet and was also not able to find the installer for the speed up. i am not so familiar and could you assist me. I also forgotten my id and password.
     Regards and thanks.

103. James Yeang Says:
     August 12th, 2007 at 12:46 am

     Thanks but I ain’t TMsupport… they should be able to help if you signed up for one of their services. Unfortunately due to several reasons which I will not go into – the usergroup did not take off…

104. Young Says:
     August 22nd, 2007 at 8:27 pm

     Hi, I am a streamyx subscriber for 1 year already. Overall, I am not satisfy with the speed and performance. Tmnet should limit P2P connections. Besides that, Streamying video from websites outside malaysia is also slow. Why should it be call Internet? I thing just call streamyx as intranet because it’s fast in malaysia but turtle outside.
     BTW, I’ve just join Redesign Malaysia and hope to see more improvement or have other ISP to give us good Broadband.

105. Young Says:
     August 22nd, 2007 at 8:29 pm

     Tmnet, Please do something to improve your service. Your customer is working hard to pay for your service so should you be working hard to give all your customer a good broadband.

106. JpG Says:
     October 18th, 2007 at 6:57 pm

     i m not those “f**K!!streamyx” people, i do understand technical things well. i work in 1 company which managing few cybercafe in KL, i m incharge of all the technical things included internet lines. i wont blame them anything when i having trouble with my connectivities BUT AT LEAST when i called up to make my report to them.. i m really glad that i dont have to wait for 30-40mins each call. cant they manage the work more faster?? tmnet 1300-88-9515 no money pay staff salary?? today 6pm 18-10-2007 all my cybercafe disconnect or having big trouble on internet connection. i m holding 7 adsl and 3 xdsl account username in information. they expecting me to sit on the phone and call this 1300-88-9515 which is this reaspone “doo~ dooo~ doo~” i cant even get to talk with them!! i tot it was my phone line problem.. i use my hand phone and called up my frens to help me call “1300-88-9515″ can we cant make it. even when i can get thru them. i really got no choice and have to made 20mins talk every conversation each adsl account 1 by 1!!!!

     i cant remember i wasted how much time on them!!

     other then what i experince abv.. i got a real joke here.. try surf at this website “http://www.netmyne.com.my/server_host/network.asp” actually 1 day i m looking for to have a server co-locate service from them so i can manage my server nearer, but somehow did u guys notice that the top banner on this website “customer interaction center 1300-88-9515″, when i call up this number regarding the server co-locate services package in information.. u wont believe when when i said “NO ONE IN THAT 1300-88-9515 THAT I CALLED CAN ANSWER YOUR QUESTION” and u must be curious what i ask? i ask this below

     them: hi may i help u and bla bla bla
     me: hi, i need to know the netmyne server so-locate services package *note: in the website did not state the pricing, and thats y i called up”
     them: what is your streamyx username sir? *i m asking netmyne packages, what do i need to giv them my streamyx username??
     me: miss, i m a not a streamyx user and i wants to have a netmyne packages.. could u tell me more on the package?
     them: uh…but i have to know your streamyx username 1st.. anyway r u infront of your computer screen?
     me: =.= *what respone should i gave??

     after that i manage to make them understand whats is my needs and they said “no one in this floor knows the netmyne packages information” then i ask.. pls do gave me any sales desk number and they tell me to call “100″ to get it. i call “100″ and they tell me i should go tmpoint. at the end that 1300-88-9515 cant help u anything on netmyne. and at the means.. if anyone in future needs netmyne information.. forget bout phone call, no one will know what u need.. we all have to go back to the stone age.. walk to the store =.=”

     Malaysia BOLEH!!

107. dutchcow Says:
     October 28th, 2007 at 7:38 am

     One year since original post and things only got worse, traffic shaping to the max, no new faster lines to the rest of the world, etc, etc. While the world moves onto ADSL2/24mbit and fiber, Malaysia is literally lagging behind with cripples 1-4mbit lines and 100’s of whining users, with TN doing nothing at all, and why should they people only seem to complain and still give their money. Where i come from people would stop paying fees until problems are solved, maybe even take it courts. TM uses excuses of “heavy” users that d/l 100GB a month, I used to download over 300GB a month on my ADSL2 line back in Holland and i *never* had any complaints form my isp, unlimited broadband should be unlimited, not crippled by traffic shaping. Also torrent is used for a LOT of legal things such as distrebuting Unix distro’s and updates for games and such. Also there is http://www.legaltorrents.com and many more like it. As long as TM nets customers eat up the excuses and keep paying their monthly fees, nothing will ever change, google on it and you will see people are complaining since 2005 and almost 3 years later things only got worse. See: http://en.wikipedia.org/wiki/TM_Net#Criticism for more on these issues.

108. NOBODY CARES Says:
     October 30th, 2007 at 9:19 pm

     NOMATTER HOW U LOOK INTO THIS MATTER. NOBODY CARE WAT IS HERE. TM PPL NEVER CARES UR LINE GOOD OR NOT. ALL THEY CARE IS THE POCKET IS FILLED WITH OUR HARD EARN MONEY.

109. Shahz Says:
     December 5th, 2007 at 11:30 am

     not much diff before and after the p2p shaping, international mmo still lags. They just resell the extra bandwidth that they got from the throttling and that just blows! QUIT SELLING WHAT YOU DON’T HAVE!!

110. Fuss Says:
     January 20th, 2008 at 5:23 pm

     Malaysia BOLEH? sadly TMNet is shitty. Boleh Blah maybe?……

111. mdnot Says:
     July 13th, 2009 at 11:42 pm

     If i have an option, I will not using streamyx. Very lousy. Pay RM99 for 1 MB but the speed slow like turtle. I think the price should be RM10 or less. Someone should help us as the internet user to stop this kind of monopolism. I hope P1Wmax can expand faster. Hopefully they can feel the hardship of strong competition. Surely i will not using streamyx if i found more better ISP than this

112. Jacky Says:
     July 14th, 2009 at 4:44 pm

     Make complain to SKMM
     This website http://aduan.skmm.gov.my/

4 Trackbacks For This Post

1. Redesign Malaysia: For Better Broadband, For the Rakyat. - Internet, Broadband, Malaysia, WiFi, Wireless, WiMax, Streamyx, Jaring and more… » What You Missed At The Klang Valley Streamyx User Group Meeting (Part 1) Says:
   September 21st, 2006 at 6:37 pm

   [...] You can stay tuned to this website over the next few days to check out updates, but check out FriedBeef’s Tech (Highlights From the TMNet Streamyx User Group Meeting) for a rather well-written review of the gathering. An excerpt from his review: James Yeang: In a country where a single company has a monopolistic stranglehold on broadband, hopping over to another ISP just isn’t an option for most us here in Malaysia. As a result, when TMNet makes mistakes and fails, we the Malaysian consumer ultimately suffer. So until a proper competitor rises up, user groups may be the next best conduit for continuous improvement. [...]

2. Through my V3eye Says:
   September 22nd, 2006 at 8:21 pm

   TM Net is blaming me?

   Jeff Ooi (and this guy) said TM Net is blaming people like me who likes to download stuffs over P2P for the congestion on the Internet speed and high latency. My response? Yeah, right.
   How can people who use P2P programs, be it legal or illegal make t…

3. Nixser.com » Throttled Streamyx “broadband” connection Says:
   October 11th, 2006 at 6:06 am

   [...] TMNet limits P2P Bandwidth Check this list, this forum thread, and this blog entry. Credits go to their respective owners. [...]

4. Redesign Malaysia Says:
   December 6th, 2006 at 10:51 pm

   [...] “TMNet Streamyx has organised the formation of structured independent user groups to act as a focused voice to push the company in the right direction.” – Friedbeef.com “The group joins 12 others nationwide as an independent body engaging TM Net in solving such problems.“ – Mobile World [...]

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