TMNet Streamyx has organised the formation of structured independent user groups to act as a focused voice to push the company in the right direction.
On the surface, it looks like a cheap marketing ploy, and exploiting users to fix customer relations for them, but look at it this way…
In a country where a single company has a monopolistic stranglehold on broadband, hopping over to another ISP just isn’t an option for most us here in Malaysia. As a result, when TMNet makes mistakes and fails, we the Malaysian consumer ultimately suffer. So until a proper competitor rises up, user groups may be the next best conduit for continuous improvement.
I was at the inaugural Klang Valley TMNet user group meeting yesterday and somehow got elected as an EXCO member. Among the key people elected were uber-blogger Jeff Ooi as president, and broadband reform advocate Josh Lim as his deputy. Also worth noting was that Malaysia’s newly appointed country rep for Google is one the EXCO members as well. Here are a few snippets from the night:
Semi-Random Facts & Figures
- 13% of users use 72% of the bandwidth load, with the bulk of traffic expectedly coming from P2P services.
- Streamyx is operating at 75% capacity
- There is a planned expansion of 17 GB to 21 GB of total ISP bandwidth to take place by year end.
- 81% of all email sent to Streamyx emails are spam and there was an acknowledgement by management that TMNet’s ISP spam filter just isn’t up to mark yet. There were comments about genuine emails getting marked as spam and getting blocked.
Marketing Digital Content in Malaysia
In a quick conversation with Shah Ibrahim, General Manager of Content & Digital homes, I learnt:
- They are now launching music downloads for RM3 (USD$0.81).
- It will disappointingly be in WMA format, which means it won’t play on an Ipod.
- Ipod compatible AAC formats coming are soon, no planned date as yet.
- Everything sadly will be fully DRMed and come with a 3 time transfer limit for your files.
- They were turned down by Itunes to set up a store because they had too little potential volume.
Reviving Blue Hyypo
I also took the chance to have a quick talk with Amit who is heading up Blue Hyypo, TMNet’s content portal, and we bounced a few ideas of each other, among which:
- Making RSS more accessible to the general public. Push their content via feeds, and have a simple feed reader built in. A lot of Blue Hyypo visitors are oblivious to RSS, and if they can tap into this user base, it would help more people use and understand RSS, help them save time, and also encourage visitor loyalty.
- Enabling dynamic RSS feeds or email alerts to be created from search terms for local news. The one thing I love about GoogleNews is that you can subscribe to a feed created around your search terms. For example, if I search for ‘fitness’, and subscribed to it, anytime the word ‘fitness’ came up in the news, my feed reader would pick it up, it would get emailed to me at the end of the day. We have access to a lot of local news which doesn’t get picked up by the Googlenews radar yet, and it would be good to fill the gap.
- Driving Firefox through Blue Hyppo. That’s a great way to save internet newbies from pop-ups and inadvertently installing spyware, which also means a better browsing experience for users and a higher satisfaction rate for customers. The move would also the gain respect of local techies, and get mileage from the Mozilla community on a global level.
User Group Forum
A public user group forum which all Streamyx users can join has been setup, so feel free to start contributing to the cause.
At the end of the day…
Whether or not this will lead to any solid improvements and actions from TMNet is yet to be seen, but from what I’ve seen so far, it does look encouraging and worth investing a little of our time in…
Nothing ventured, nothing gained.
[tags] tmnet, broadband, malaysia internet provider, isp [/tags]
September 16th, 2006 at 8:15 pm
someone shud stop tmnet from monopolisin the broadband industry. glad to see other isps sprouting but its not enuf. broadband in aussie’s expensive but at least it’s quite reliable. tonnes of p2p downloads here, but the bandwith’s still sustainable.
haha the DRM protected files.. no worries. QTFairUse can always strip the protection. even supports itunes 7. just love em :)
September 17th, 2006 at 11:48 am
There is a planned expansion of 17 GB and 21 GB of total ISP bandwidth to take place by year end.
What does this mean? A total of 38GB bandwidth upgrade?
September 17th, 2006 at 1:17 pm
Barayon: Sorry, that should read as… 17GB TO 21GB, meaning a 4 GB upgrade. I’ve corrected the post. Thanks for spotting that!
September 17th, 2006 at 10:52 pm
I have been a TMNet subscriber since ‘97 and their customer support is still the pits. Incredible… almost 10 years later, and absolutely nothing has changed.
Since July 2006, I have repeatedly reported slow (Streamyx) connection speeds and my problem just keeps deteriorating every week. The last time I sftp’ed to my server in the US (to download my backups), I was downloading at the rate of 3 kilobytes / second. No, that’s no typo, it is really 3 KB!
If you think TMNet is going to improve just because there is now a “TMNet user group”, then I am afraid you’re just fooling yourselves.
I will just endure this pathetic provider until something better comes along. The minute that happens, I will jump ship and I will most certainly NOT look back.
September 17th, 2006 at 11:15 pm
JdS: On some level, I agree, and do share your skepticism. 3 things to consider here. First, there is no viable alternative to TMNet. If there were, trust me, I’d jump ship too. Second, we have TMNet senior managment buy-in. CEO Michael Lai has taken time off to push this initiative, and attended this meeting. Third, Jeff Ooi is holding a key position. There are fewer people online in Malaysia with a larger voice. Again, there is no guarantee that TMNet will do anything at all… but hey, I don’t lose too much by giving it a little try.
September 17th, 2006 at 11:25 pm
There’s this other thing that really pisses me off…
You can register online for Streamyx.
You can UPGRADE your broadband plans online.
You CANNOT deactivate your account online, you must visit some office somewhere in town to do that.
You CANNOT downgrade your broadband plans, you must visit some office somewhere in town to do that.
Sneaky, sleazy…
In this day and age, when one can move thousands of ringgit easily via online banking, you’d have to wonder what goes through the minds of the top tmnet management when they come out with procedures like that!
September 18th, 2006 at 1:07 am
Those are good comments. Will try to raise them at the first commitee meeting, tentatively planned for next week itself. Do chime in with any other gripes, ideas, comments. The more people participating the better.
September 18th, 2006 at 4:17 am
Here is an interesting thing you should bring up. TMnet has recently been implementing traffic shaping to hamper the use of P2P programs in order to solve the traffic congestion. Now when they first started this, the Customer Support was denying they were doing this. Now after receiving thousand of complains they have sort of admitted they are doing it. I’ve been a TMnet customer for years, since their dial up days to their HiS (total flop of a service) and currently streamyx. I do not have a problem with them shaping P2P but like the comment made by JdS, I can’t download anything more than 3 kBps from US. This includes HTTP traffic, FTP, Streaming. Anything from the western hemisphere is down to a crawl. Sun Java JRE takes about 45 minutes to download and is needed to run the Tmnet speed test. My graphic drivers take hours to finish. I’ve made dozen of complains about this and I’m on the point of giving up. If this keeps going on, I’d rather walk away from the Internet on whole or jump ship to a temporary ISP until something better comes along. No way am I going to pay RM 88 a month for dial up speeds.
September 18th, 2006 at 5:14 pm
“13% of users use 72% of the bandwidth load, with the bulk of traffic expectedly coming from P2P services.”
This is no surprise: On a eat all you can buffet the situation is the same. A minority consumes the majority. Such a statement is irrelavent.
If it would be like this: 10% of the users use 90% of the total available bandwidth the issue is different (overselling anyone??) but the 13/72 statement means nothing - there will always be high bandwidth users and lowbandwidth users. Even if those 17% all stop subscribing, the situation the next day would be like 12% of the remaining users use 80% of the bandwith. It a distibutional statement for crying out loud.
I pay for a specific unlimited connection. Then it is my right to use this bandwith by any means I want to if I wish to fully utilize it. I also have the right not to use what I bought if I so please. But this is not for tm.net to decide but for me alone.
Furthermore: Throttling is censorship. I dont think it’s legal to censor the internet is it??
September 18th, 2006 at 5:42 pm
Note: Fully agree. This is net neutrality in a Malaysian context. There is no escaping the fact that future of content distribution is P2P. A lot of legal traffic goes through Bit Torrent for example, and TMNet Streamyx should NOT be choking the ‘tubes’.
September 18th, 2006 at 5:43 pm
I agree with you about the usage Note. Streamyx is advertised as an unlimited package and we pay a premium for the service. The price we pay is absurd compared to what is offered in neighboring countries. Putting all that aside, we as the users have the right to use our bandwidth as we see fit. Just as the government impose a speed limit of 110 KM/H on our highways, if we don’t break it we can drive from South to North of the country 24/7 at 110 KM/H. Now as a Streamyx user, I’m given 1 Mbits to use as I see fit. If my usage is 1 Mbits 24/7 who gave the right to Tmnet to penalized me? It’s like driving on the highway at the approved speed but I still get a Saman because the government thinks I’m ripping the highway apart. Who gave the rights to them to police our internet usage and rights? In the mean time, their efforts to curb P2P have hampered our normal usage like HTTP/FTP/Streaming and other applications. As I stated in my previous post, it takes me ages now to get essential files like my drivers and software updates. For every second/minute/hour/days/months/year they save money on bandwidth usage and we as home consumers (the major bulk of their subscribers) loose out. I have made uncountable reports regarding this issue and yet the case has been blatantly ignored. My Streamyx bill arrives promptly every month, if only their service was this stable and Customer Support that efficient. This has to stop or when the time comes for the country open its doors, Tmnet will be the first to fall. Just my 2 cents.
September 19th, 2006 at 1:38 am
Dear James,
I applaud your eagerness to work with this company (tmnet) through this ‘user group’ thingy. But seriously, after 10 years, do you really think they have demonstrated to us, the consumers, that they are serious about improving anything?
It’s all a (much needed) Public Relations stunt. This is a company which made a whopping RM500 million profit last quarter (I think). Do you really think they will be bending over backwards for this “user group�
NOw, if tmnet is some non-profit organisation, I can understand your enthusiasm and the need for this ‘user-group’. Tmnet is a business. Period. They should be paying YOU just for your feedback!
So, don’t feel discouraged if I don’t get overly excited about this “user-groupâ€. My only reason for posting in your blog is because I want to share my experience with your readers. In other words, I’d rather spend my TIME and EFFORT on exposing tmnet for the scam that they are.
They are happily collecting RM88.00 every month for a connection that’s even worse than a regular dialup! If that is not a scam, I don’t know what is.
If there is a ‘user group†I’d really consider joining, it is one where our objective would be to urge (pressure) the Malaysian government (or the relevant ministry) to break this monopoly that tmnet is enjoying.
September 19th, 2006 at 1:40 am
So what’s the outcome of this meeting? Do I have to upgrade my subscription to 2MB so I can have 1MB download speeds and 0 lag on my online games?
September 19th, 2006 at 9:36 am
ok, can someone from the user group verify and confirm, what tmnet is saying regarding abt the usage of p2p ie “13% of users use 72% of the bandwidth load, with the bulk of traffic expectedly coming from P2P services.â€
a few months back, Dr??(forgot name from tmnet) stated in TheStar that it was 20% using 80% which is very much a strategy term to use in the management consulting arena.
my only problem with tmnet with regards to traffic shaping or limiting its users from downloading at certain times or certain data is that they ADVERTISE UNLIMITED 24/7 broadband.
TMNET is misleading the public and its customers if they traffic shape and/or discriminate against certain data in their network.
if tmnet is unable to fulfill its advertisement of UNLIMITED 24/7 broadband, they MUST do the necessary to correct it ie reconfigure their service packages or amend their advertisements.
it is PITIFUL for TMNET to BLAME 13% of its customers for their inablity to manage and discharge their end of the agreement of UNLIMITED 24/7 broadband.
that 13% are only using the bandwidth they have paid for!!
they are not stealing or getting more than what they have paid for so why shld they be blamed?
TMNET shld LEARN to better MANAGE their customer base against how much bandwidth they are able to provide!!
it is not your CUSTOMERs FAULT, it is your fault TMNET!!
biz school 101, “do not blame your customers for your inabilities and mistakes stupidâ€.
September 19th, 2006 at 10:12 am
JdS: I do have my feet on the ground, and I’m as skeptical as the next person about this.
What scam do you want to expose? TMNet’s horrid service is no big secret, the fact that they are below par is no secret, and there is no real scam to expose. So they suck, but can we just walk over to another ISP?
Anyhow, once again, it’s a really small investment of effort, I can step away anytime, and as I said earlier, nothing ventured, nothing gained.
TunM: In all fairness, on that night they were not blaming P2P traffic for the slowdown. They were just giving facts and figures about usage.
September 19th, 2006 at 8:13 pm
Trust me, for every one of us who is familiar wih tmnet and their shenanigans, there are at least 50 others out there who have no clue.
Why just last week, my cousin asked me if she should consider getting streamyx. I told her to get the CHEAPEST (unlimited use) broadband plan she can find i.e. RM66.00/month, and not consider all the huge numbers off the other offers.
Your blog here appears at the top of search results. If at least ONE (newbie) person is discouraged from overspending after reading these comments, I am happy.
Everyone is aware that there is no choice for some of us - which is the MAIN problem.
Tmnet IS a scam and the more we discuss it, the more information is available about it online. That’s how it works.
I have nothing to gain from sharing my bad experiences with tmnet.
I hope they (tmnet) go the way of Proton, and I hope that will happen soon.
September 19th, 2006 at 9:26 pm
JdS:
“I hope they (tmnet) go the way of Proton, and I hope that will happen soon.”
While a good thought, it’s a fair bit harder to pull off considering that competitors have to deal with the ‘last mile’ problem. Until 3G type solutions becomes more affordable, or WiMax technology becomes more rampant, competition will be limited.
September 20th, 2006 at 3:26 pm
The Star
Tech Central
Wednesday March 1, 2006
TM Net: P2P traffic clogging broadband
BY SHOM TEOH
“CYBERJAYA: Peer-to-peer (P2P) traffic is choking up local broadband lines with 20% of users utilising 80% of the total bandwidth, according to Internet service provider (ISP) TM Net Sdn Bhd.
Dr Fadhullah Suhaimi Abdul Malek, general manager of TM Net’s corporate and strategy services, said that as the number of local broadband subscribers increases, more users are expected to use P2P applications such as Kazaa and BitTorrent to transfer files online…”
more:-
http://star-techcentral.com/tech/story.asp?file=/2006/3/1/technology/13540730&sec=technology
in this article, TMNET was clearly blaming 20% of its customers for their shortcomings. PATHETIC!!
September 21st, 2006 at 8:19 pm
I think it is high time a few hundred StreamyX users take TM to the consumercourt and ask for reduction of the monthly fees.
This since their so called best efford is no best efford anymore, it is no efford!
Complaints to them are NEVER properly answered except the excuse yes we have some problems and are investigating.
They make hundreds of millions profit, but they are unwilling to invest in real bandwidth, because they want more profits.
Broadband??? My @$$ just de-luxe dialup is what you get for a scandalous price.
September 22nd, 2006 at 1:40 pm
Stop blaming the P2P people… it’s lame and over-used. Who are you preaching to, TM?
I don’t use P2P much. I’m just one of those who surf alot and I’d rather the surfing experience be improved… but now, I can’t even stream videos! Flash takes forever to load… even pictures take forever to load. I can’t download files because it’s so slow!
September 22nd, 2006 at 3:09 pm
Type your comment here.
When will Telekom Msia be able to offer true high speed broadband at 10Mbps or better (at least in the major metro areas for starters), with at least a consistent 95%+ uptime?
If Spore Telecom can do it down south, there is no reason why TM can’t do it here.
And when will TM jump on the FTTH bandwagon and open up the last mile connection to the competition?
I think that the Minister and the MDeC have to kick a few backsides at Telekom to get things moving.
September 22nd, 2006 at 3:19 pm
13% diners eating 73% food???
OR
Restaurant FLEECES diners; offers an all-u-can-eat buffet at RM88 but only prepares food to accomodate for 17% who can eat a full meal. If u are throwing a wedding dinner and u hire a caterer like that, u will be viewed as a bloody cheapsake and day-light robber.
Isn’t it shameful TMnetto use an excuse like the above?
September 22nd, 2006 at 5:35 pm
Questions. How come users that are connected only to the 218.111.* ip range can get decent speed from international site compared to 60.*.*.* ip range?
TMnet should do a Network Audit on their network systems to find the solutions for these problems. No use of increasing your bandwidth if your network are crippled.
September 22nd, 2006 at 7:16 pm
Somebody help me!! I don’t know why my downloads from websites like mysql.com and php.net are going so slowly. Last time I tried downloading I was getting 0.1KB/s. YES You read that right, 100 BYTES a second, estimated time of completion for a file of
September 22nd, 2006 at 7:23 pm
??? Did Streamyx just died on me? My comment got TRUNCATED!!
… a couple MB takes HOURS to complete but it’s moving, it ain’t stuck!
And everytime I disconnect and reconnect I will get a different IP and speed as well!
219.95.*.* - Gmail fast, everything else CRAWLS.
219.94.*.* - Gmail CRAWLS, Everything else is bearable.
218.208.*.* - same as 219.94.*.*
218.111.*.* - Google.com not found, everything else is bearable.
60.*.*.* - Is this line even usable?
September 22nd, 2006 at 9:58 pm
Check out this post. Some interesting calculations, and 2 good case studies at the end of her post.
September 24th, 2006 at 3:58 am
In case someone misses the point of my comments so far, here it is again:
What we really (REALLY) need is a user group to lobby the government or relevant ministry to break this monopoly that TMNet is enjoying. Not a “user group” to work with this pathetic provider aka tmnet.
I followed one of the links above to the ‘redesign-something’ site. Apparently the webmaster is also now the “Deputy Chairman” of the The Klang Valley Streamyx User Group Commitee.
Geez, give a guy some fancy title, some cheesy giveaway, and a web site to post his drivel and he thinks we should all bend over for tmnet to keep screwing us.
On his blog, he says, “..and I must say that its quite dissapointing to have come across people who are just content to complain, but not willing to do something about it to make the service better”.
The last time I checked, tmnet is a business and one that has been in business for over 10 years. They’re not a charitable organisation doing us any favours. Why he thinks we should be willing to work with them, when we are buying a service from them (tmnet), is beyond me.
Shamelessly, he writes 2 paragraphs and posts 3 whole pictures of the door giveaways. Seriously! As if this is going to make us jump up and down in joy. Thank you, but I’ll buy my own torchlights, even mini LED ones.
You want to know how serious tmnet are about working with this user group you guys are trying to ’sell’ to the rest of us? It has been, what? More than a week since the inaugural meeting? But nothing about this is mentioned on their main web site, News page or even in their incompetent CEO’s blog site, if you can even call that a blog.
As I suspected, it’s all one big (PR) stunt but unfortunately, it seems to have back-fired on them. When I search Google’s blog search, everyday there are more and more people writing about how bad tmnet streamyx is for them. Keep spreading the word bloggers! :)
Soon, somebody important (read Minister) will get a clue and do something. That’s my hope…
September 24th, 2006 at 12:33 pm
JdS : You’ll probably like to read the following links on RedesignMalaysia.com -
What Is Malaysia’s Broadband Penetration Rate? Streamyx vs. The Ministry In Charge
http://www.redesignmalaysia.com/features/
People dissatisfied with TMNet Streamyx
http://www.redesignmalaysia.com/2006/09/04/people-dissatisfied-with-tmnet-streamyx/
Why Streamyx is Slow These Few Days
http://www.redesignmalaysia.com/2006/09/08/why-streamyx-is-slow-these-few-days/
I don’t know if you bothered to read the rest of the site, but I think we do a fairly good job of highlighting the negative points of Streamyx as well, to give a balanced view of the situation. The door gifts were something that were done well - and hey, nothing wrong with congratulating people on something done right for once, yes?
You’re probably the kind of person who’s content to scream at the technician and post complaints on your blog, rather than gather detailed diagnostics of why there might be a problem. You scream that yes, they are a business, they should know better, but if they don’t - who will let them know if not us? When you go to the mechanic to service your car, don’t you at least tell the mechanic what’s wrong with it?
The valid points that you have are something that we are aware of: I’m in the process of gathering all the problems with the user group website, and highlighting them to pass to TMNet. A meeting with the commitee is scheduled for next week.
And JdS, in case you’re fuzzy about my motives, the whole long-term purpose behind RedesignMalaysia.com is create more competition among ISPs. Why do you think there’s the map comparing coverage from 8 ISPs on the main page? And the ISP page, comparing price ranges and links to comments on the internet?
James has a point - a viable short term plan would be to improve what we already have with Streamyx. How many years do you think it’ll take before a formidable broadband competitor comes to fore? Will you like to wait until then? Do you really aim to address incompetence with just complaints? If your own effort could make a difference, why not do something?
Sure you might think its just a PR stunt, but hey - if there’s anybody that can make something substantial about TM’s PR stunt, it’s our commitee and our people. After all, we did manage to get you all worked up already, imagine what else we can do :)
In the meantime, I suggest you “bend over” your keyboard and type something useful, like perhaps, a detailed evaluation of the Streamyx broadband service in your area, and send it to me.
In all seriousness, I am inviting you to join RedesignMalaysia.com as a contributor, and help submit ideas how to improve broadband in Malaysia and increase competition. Minus the choice of language used, and flawed reasoning, you do bring up some good facts, really. Really one.
I’m reachable at info@redesignmalaysia.com. Cheers.
Josh Lim
-
Lead Project Director, RedesignMalaysia.com
-
Deputy Chairman, Klang Valley Streamyx User Group
September 25th, 2006 at 12:01 am
Dear Josh,
What do you think the thousands of people who call their call center everyday are doing? After 10 years, do you really believe tmnet doesn’t know what is wrong? That they need some special group to save the day?
That is the problem — I don’t believe “your people” and this committee can make a difference. You didn’t get us worked up. It’s tmnet’s deteriorating service, since July 2006, that has us worked-up.
Despite the fact that I can’t stand tmnet, I have faith in my country and my countrymen. We will have someone important who will make the change soon i.e. break this monopoly tmnet is enjoying. I can wait but in the meantime, I will keep complaining, if that’s alright with you.
I don’t think so…
tmnet has all my reports already.
September 25th, 2006 at 12:55 am
JdS,
You have conveniently sidestepped addressing some of my points which were actually valid answers to your questions. I guess your silence means that I am right? That I’m not a shill for TMNet, and that you didn’t really bother reading through RedesignMalaysia.com to get an idea of what it was about?
Either way, check this out: Your statements directly contradict each other -
With Regards to the Klang Valley Streamyx User Group:
1a. You don’t think we, as the TMNet Klang Valley Streamyx User Group, can make a difference. Personally, I’m insulted, and I’m quite sure the rest feel the same. What do you expect us to accomplish in 1 week? Start a competing ISP?
1b. But, you say you have faith in your country and your countrymen. With the exception of 1 guy, I’m quite sure that all of the other TMNet Klang Valley Streamyx User Group people are Malaysian. You might also like to know that TMNet is Malaysian, btw.
2a. You will keep complaining to TMNet, and that they have “all your reports” already.
2b. But you don’t believe in trying something else, something different so that your complaints will be responded to? Let’s say your objective is to demolish a brick wall. Do you intend to bash your head against it repeatedly, or do you want to try other implements, like say, a sledgehammer?
With Regards to RedesignMalaysia.com and other things (Keep in mind that Redesignmalaysia.com started before I joined the KVSUG, its not sponsored by TMnet, and that its a seperate, self-funded initiative)
4a. You hope that someone will break the monopoly that TMNet is enjoying.
4b. Yet, you do not want to contribute information to RedesignMalaysia.com, a site that intends to share broadband related grievances publically in the hope of promoting competition and highlighting bad service - in the hope that another ISP could address it by providing an alternative, or that the ISP you are complaining about could use it to improve?
JdS, please have a point of sorts, and make sense. You seem to believe and hope that someday, something will be done. But you don’t seem to want to support the people that want to make a difference in the situation or even want to put in your own effort?
Four important questions for you - and no sidestepping any this time:
1. Might I ask what is your big idea to improve broadband in Malaysia, and how do you suggest it be implemented?
2. Who do you think can improve broadband in Malaysia?
3. Why are the user groups not a good idea?
4. Got a real name I can call you by, and an e-mail address?
Based on your answers to those questions, it will help me figure out something I’ve been wondering about yourself:
You are either a being of superior intellect, whose infinite wisdom greatly surpasses a select group of experienced, influential local IT professionals, if not all of humanity.
Or you are an internet troll, who revels in anonymously attacking people, and enjoys winning arguments as opposed to contributing to meaningful discussion.
So, which is it?
Josh Lim
-
Lead Project Director, RedesignMalaysia.com
-
Deputy Chairman, Klang Valley Streamyx User Group
September 26th, 2006 at 8:06 pm
Dear Josh,
I don’t want to get into a pissing match with you.
You can twist what I wrote anyway you like, but I think I have been consistent. A user group to work with TMNet is pointless.
There is a difference between doing something and doing the right thing.
A “Streamyx User Group” is doing something.
An action group to lobby the government to do break this monopoly, is I believe, doing the right thing.
Tell me when there is such an action group and I will be first in line to sign up!
I am sorry about not being able to contribute to your site. I am here because I had something to say when I read James’ blog. I have said it and now I am done.
September 26th, 2006 at 8:35 pm
“An action group to lobby the government to do break this monopoly, is I believe, doing the right thing. Tell me when there is such an action group and I will be first in line to sign up!”
JdS:
Actually if you feel that strongly about it, you can organise one. No reason why both groups can’t coexist. Anyway, just give it a bit of time, and we’ll see what happens.
September 28th, 2006 at 12:06 pm
JdS - I am dissapointed that you chose not to answer my questions, however, as I mentioned before, there is a big distinction between RedesignMalaysia.com and my involvement in the KVSUG.
If you look at the About section of RedesignMalaysia.com, I believe that the long term plan is very much is a lot like the idea you had in mind - a group of dedicated users lobbying for broadband rights.
However, no one can set up a lobby group straightaway - it takes lots of planning, and community support. Could you even name 10 other people who will be willing to spend 10-15 hours a week individually to plan and develop something like that?
And first, there needs to be a space to congregate and unite before the lobby group can happen. Which is why I started RedesignMalaysia.com, as there was no comprehensive central broadband resource and coverage information on broadband in Malaysia. RedesignMalaysia.com took over 1000 man hours, and over 10 people to develop. And this is just information and commentary compiling - mobilizing people and influencing goverment bodies is going to take much more than that, don’t you agree?
As for my involvement in the KVSUG, I believe this is the best interim solution - to help improve what is already there, until much needed competition appears.
I hope your contribution to improving Malaysia’s broadband service doesn’t end with you just leaving a comment on this blog.
There’s no need for us to get involved in a “pissing match” as you said, but do send me an e-mail on your ideas for the action group, especially since you feel so strongly about it.
September 30th, 2006 at 1:21 am
I’m a new streamyx user and I really can’t believe it, tmnet is blaming P2P user for the turtle like connection speed.
Which means Im paying for unlimited usage and getting blame for using it. This is false advertising and what have the Multimedia Commision done ? ZZZZZZZZ I guess..
God help us all ! Our country biggest communication service provider is run by idiots!
September 30th, 2006 at 4:20 am
im planning to downgrade. No point of paying for 1mb speed when you’re net getting any of it. Worse now they started to traffic shape torrent traffic. Planning to jump to other ISP provider once new house is completed :p
September 30th, 2006 at 4:29 am
I guess is back to the old days of downloading anime through MiRC and newgroups. Unless they want to block that as well.
More bandwidth for the corporate users
October 1st, 2006 at 4:48 am
Streamyx User Group meeting is great place to voice out the user feedback.
However Malaysian companies have this damn annoying habit. It’s quite impossible to get things done using soft approach. Customer feedback and comment ofther fallen to deaf ears. Always back to old ways of doing things.Its all about who’s make the most noise.
October 2nd, 2006 at 9:53 pm
This is how Malaysia business work:
1. All Overseas experts are called to setup something.
2. Then hire Malaysian Workers
3. When got proble deny or evade question
4. If problem terrible have to call Overseas experts, in the meanwhile all the top people tidur.
October 3rd, 2006 at 8:11 pm
Mr.James ,I am a new user of streamyx.My problem initially was with a very pathetic speed of streamyx.NOW i cant connect at all.the whole mont i spend a fortune by calling your customer support who will hung up my call after a while.your technical supprot team came to my house and said they have no time to setup my streamyx.This is pathetic.
when i was studying in India ,the 512 kbps package that i was using was running at a speed of 640kbps.
but here it is damn slow(AS Slow as the dialup)
I can understand if the speed is slow,but i cant understand why i cant connect to streamyx even after your technician help me out to setup the connectionm
October 4th, 2006 at 12:52 am
Recently I wrote several complaints to tmnet due low p2p d/l speed. Here is tmnet reply (this is tmnet actual reply not a joke) :
Date: Tue, 03 Oct 2006 12:20:31 +0800 (SGT)
Date-warning: Date header was inserted by av4.tm.net.my
From: TM Net Customer Care Support
Subject: Slow internet connection
iCoMS: (ICOMS#2784583-242655)
X-Virus-Scanned: by SF 11 Outbound at tm.net.my
Original-recipient: rfc822;
***********************
Your mail has been scanned by InterScan MSS.
***********************
Dear Sir/ Madam,
Thank you once again for your e-mail to TM Net.
Referring to your e-mail, we regret that your Streamyx connection does not function to the expected level of efficiency. Kindly be informed that slow connection to international website has been rectified.
Therefore, please be informed also that we unable trace any report that you being lodge regarding your slow connection. While we checking in our system, we already send troubleshooting regarding your problem. If problem still persists after completing troubleshooting step in previous e-mail, kindly complete the details below for further action.kindly complete the details below for further action.
Kindly note that connection speed is based on the best effort basis. It is also different from one user to another. The best effort basis applies the same to other DSL services and it may affected by lots of factor such as:
- Quality of copper wire
- Cable distance from your house to the nearest Telekom’s Exchange (best at less than
5 km)
- Weather (rainy, heavy storm)
- Electromagnetic effects especially during night time as you are using power source
(electricity) at the most. Kindly put your modem away from any electrical equipments (television, radio, fax machine, refrigerator, air-conditioner, florescent lamp) or high frequency equipments (microwave, cordless phone, mobile phone)
- Computer performance (hard drive capacity, processor, RAM, multi tasking activities)
- Internet traffic (line congestion especially for online gaming and P2P activities)
These are the important factors in Streamyx service as it contributes to the quality of the broadband connection, in terms of speed and stable connectivity. The connection running with the minimum requirements would frequently be disconnected and runs at a very low speed.
On behalf of TM Net, we apologise for the inconveniences caused. Rest assured we are committed in delivering excellent service and will constantly strive for improvement in all areas of our operation whenever and wherever possible. We hope you will accept our sincere apologies if we have not met your expectation on this occasion.
Should you require further assistance or would like to submit any enquiry/ feedback, kindly visit http://www.tm.net.my and click “Need Help?Contact our Customer Service”.
We thank you for taking the time to write to us and look forward to serve you better.
Regards,
Suria
Customer Care Support,
TM Net Sdn. Bhd.
No wonder my p2p d/l speed is low. DUHH !!!! I forgot to off the light, TV, radio and the air-cond. Perhaps when I suffocate to death in the silent dark the d/l speed will be skyrocket high. And yes, I also need to shift my house within 5 km from Telekom’s Exchange, Well, what are we all waiting for ? Let’s start packing.
Stated in email that, slow connection to international website has been rectified. Yeah, right . Do we look like a moron ? Could anyone tell me, who’s the idiot provide us with low quality copper wire ? I’ll bet we all know the answer.
In the reply, tmnet is blaming the p2p users. As we speak more and people are being conned to subscribe for streamyx without being explain to what kind of p2p d/l speed they’ll be getting. New subscriber please pay attention to tmnet infamous clause “connection speed is based on the best effort basis”. tmnet will use this clause to deny and counter any complaint. Last time I checked, this is called “Daylight Robbery”.
P/S : My PC running on 3Ghz pentium 4 processor, 512 DDR-2, 80 GB SATA HDD.
October 6th, 2006 at 3:26 pm
Isnt there any legal actions we (streamyx customers) can take agains TMNET? Cause were paying for something and not getting it.
October 6th, 2006 at 3:52 pm
Json: You probably do have a case, but good luck winning a case against a GLC.
October 11th, 2006 at 12:53 am
I’ll take 60-90kB/s for BT downloading at the price of RM88.
RM88 is fair under current sorry circumstances IMHO. Anything less, i’ll be seriously annoyed…
But it does make you wonder. Who is leeching who now?
October 13th, 2006 at 10:50 am
As an American (not by choice, just born there) I can say two things. A) blaming a certain type of usage (P2P) is unadulterated bullshyte, period; and B) if we really want to get there attention, “We” the paying TMnut cases who pay that bill each month need to “Strike!!!”. This is the way to get the CEO’s attention and get them moving. Imagine every TMnut user not paying their bill for say two months… hhhhmmmm Those BMW’s and Merc’s would stop. Things would change quickly. Follow up the strike with say a march downtown in order to “spread the word” and gain needed media coverage. Malaysians by nature seem to be the “grin and bare it” types. Opposed to saying “Funk that!!!” and demanding their proper due. If we want to move forward we need to press for change. It is sometimes uncomfortable; but it is a necessary dis-comfort. And “change” is the only absolute in life. I’d rather die on my Feet; then live on my Knees. Boleh Malaysia… Boleh!!!….
October 13th, 2006 at 10:58 am
This is for Josh Lim. You go Bro!!!… If I had money I’d donate. Your site is right on point. And “waiting” for someone else to fix the problem seems to be a problem in this country. Back in the US Verizon is now pushing 8-30Mb Fiber Optic Connections to home users. I understand Malaysia is a little behind the IT curve, no big deal. But let us not advertise to be doing such and such in the world of IT when the ONE (TMnut) provider has a fuked up network to begin with (to include miss managed international links). I like many have heartburn at paying for “lesser then” service each month. Unfortunately I’m not a millionaire yet and rely on broadband for business/communications etc. So for now, I’m with you pushing for change. Don’t have any spare RM’s but I can donate some blood if you like ;)
October 13th, 2006 at 9:10 pm
one word to discribe streamyx…
sucks!!!! always disconnect n lag…. cant even provide a proper service….
October 14th, 2006 at 12:37 am
seriously, even surfing is a problem now.
October 15th, 2006 at 9:55 pm
About the AD the TM Nuts ppl are showing us is like the cheatin AD of those fast foods like AD so ppl, don ever believe every single word on it. TM NUTs just LIE, CHEAT & STEAL from us, the consumers.
Wat they proclaimed is all apposite of Wat they meant.
For a RM88 buffet, you can only eat some of the food. if u eat more than 80%, they will kick ur @$$ out of the shop, yet the shop had the slogan ‘ EAT ALL (100%) U CAN’. then they just make an excuse to other customer that some of the customer (17-20%) had eat up ,most of the food (80%) and now, customer can only eat not more than 3% of the food, yet u must pay RM88 just to enter the shop. Ironically, the SHOP had know how much customers they had, yet they only prepare SOME (80%) foods to meet of with the CUSTOMER they god….wat a lame SCAMMER, who only wanna sit back, and earn our hard earn $$.
Whether we the comsumer like it or not, they is only 1 shop in town which provide food. The Govenment of TAT country even approved this well being. and the other more talented, more effectiveness, more honest SHOP keeper can only watch the 1 and only SHOP terrorist us.
The other SHOP keeper only pity us, and hate the Govenment.
Sorry for the Long story, i hope all of u, the reader know wat im talking about.
as u can see
the SHOP is TMNUT, who SCAMMED us for more than 10years, with the help of GOVENMent.
Yeah, STREAMYX is good in TM Nuts senses. BUT in the REAL world, STREAMYX is just a EXPENSIVE dialup connection without a Dialup function.
Talk about poor COPPER line, the best quality FIBRE OPTIC line MADE IN CHINA is cheaper than those more than 10 years copper line attached in your old wodden house. Yet, to wat they had earned from us, Not even a cents is spend to upgrade those line but blaming us, the comsumer who haved it.
ITs true about tat u know, i had experience the TM NUTs technician come to my house and SCOLD, yes, i mean SCOLD me for the POOR COPPER line installed at my house. wat do u think about TM NUT technician now.
Talk about Effeciency, yeah i mean TMNUT really effeciency on only 1 thing, yeah, 1 thing only, The BILLs. No more than tat.
The customer service is sukx as usual. giving u to listen with those music, false statement, pulling the leg, beating bushes is tat the teletechnician monthly training program.
MY neighbour who has USB aztech modem was told by the CUSTOMER SERVICE TELE TECHNICIAN that her PC’s LAN NETWORK CARD is broken/faulty, need to buy a new one.
WAT THE HECK, she indeed BELIEVE wat he said, Luckily i was around to checked tat HER PC never had a LAN NETWORK CARD, how to have failure???
Im just LAUGHING out loud for the TMNUT intelligence Human Resource DEPT who hired technician who has no idea wat a PC is… its true u know…see what they trained for, they no need know any knowledge about PC at all.
Right now, my download speed is low, i can’t play online game, i can’t watch stream video, not even online radio is working now, share program take forever to load/download/upload, might as well taking time off the blog about how GOOD TMNUT is. WELL, talk about future of it, i just thought im back into early 90s, where im just SEC1, first time using a INTERNET.
now i had clearing see vISIOn 2020. while our neighbour country laughing at our slow connection speed, we are stil suffering on a slow download rate of 3%, well, correct me if im wrong, since they can’t get it done for 10years, i don think they can do it(if they want to) for another 10 years.
MALAYSIA BOLEH!!!! is actually MALAYSIA MANA BOLEH!!!!
VISION2020, well, govenment will probably make a LAME excuse such as the RM88 Buffet and prosponed it to VISION3030, since non of us will be there..LOL
October 16th, 2006 at 9:58 am
I’m moving out from this country, any place where there’s no TmNet to step on my head and grab my cash. Oppression, get it? And we have no choice!!
October 16th, 2006 at 2:04 pm
Well, I suffered slow bandwith and unstable connection for the past 2 years. I had been making numerous calls to the so called customer care center (not so caring after all). TMNet like to put the blame on other party. They talk craps, telling you to reboot your pc, do a direct connection, check your window version, etc. These are not troubleshootings, they are just excuses. Even when I asked TMNet technicians to come and check my connection status, they never came. Disappointed. Now they putting the blame on P2P service, damn irresponsible idiots. Provide a poor service and yet they never intend to improve it and still dare to put the blame on other party. This is too much.
Now my latest problem is, everytime I turned on my modem, the DSL LED will just blink for 1-2 hours in order to get a stable streamyx signal. This is what they call unlimited or 24 hrs. connection. We all should stand up to our rights and voice this to TMNet. Just keep silence or self discussion won’t solve anything.
October 16th, 2006 at 2:28 pm
Refer to Soo’s comments #42.
Quality of copper wire
-If TMNet got the funds to change to fibre optic but NO FUNDS
Distance between resident and exchange
-If it too far >5KM, why TMNet still approve consumer living at >5KM application. Therefore, TMNet is greedy.
Weather
-Raining, heavy storm in Malaysia, compare to other countries, they face katrina, blizzard, typhoon, quakes, tsunami, etc. yet they still provide a quality broadband service. Using weather as excuse, TMNet sux!!
Electromagnetic
-Come on every electrical appliances need electricity. Including our DSL modem. Electromagnetic field my foot. Dumbass…
Computer performance
-Should our home pc change to server specs in order to get a “better bandwith”? TMNet, not everyone is f**king rich.
Internet traffic
-The whole world is using the internet. The whole world is playing games and downloading. Congestion, then the whole world will be stucked in the congest line. Duh…wake up and smell the shits you said.
October 17th, 2006 at 10:10 am
If we are capped for only a few Kbps download speed, tats mean we are paying more than what TMnet has to offer. So do we get the refunded?
IF so, y don all of us here tell everybody that how TMNET function to scam us.
Pls let everybody know. and if can, i will be the first to join in the mass termination of streamyx account in a day. that will surely be inside Malaysia Book of records, or even Guinness book of records
October 18th, 2006 at 7:33 pm
There was a few channels for those whom you want to complaint about TMNet Streamyx services. You can try it but not promise will work. Unity is strength.
1. KTAK (Kementerian Tenaga, Air dan Komunikasi)- e-mail based under complaint section.
http://www.ktak.gov.my
2. MCMC (Suruhanjaya Komunikasi dan Multimedia Malaysia)
http://www.mcmc.gov.my
3.CFM (Communications and Multimedia Consumer Forum of Malaysia)
http://www.cfm.org.my
4.FOMCA (Federation of Malaysian Consumers Associations)
http://www.fomca.org.my
5.**KPDNHEP (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna)
http://www.kpdnhep.gov.my
** IS HARDER TO USE THIS CHANNEL. NEED PROOF AND FIND A SUITABLE LAW AND ACT TO AGAINST TMNET.
DON’T FOLLOW MY INSTUCTIONS IF YOU FEEL IS UNLESS. MY PERSONAL CHOICE OF ACT AGAINST TMNET IS (ACT 599
CONSUMER PROTECTION ACT 1999 [REPRINT - 2001], PART V - GUARANTEES IN RESPECT OF SUPPLY OF GOODS ).
October 18th, 2006 at 10:21 pm
Just to expand on Peter’s statement (comment #56) #1,2, and 5 are govt affiliated organisations, #3 is an industry regulation organisation, and #4 is an independant NGO. I personally feel if you have a better chance of anything happening by working together with #4 (FOMCA). They are also powerful enough to command the attention of mainstream media like Utusan Malaysia and NST among others. Good luck guys.
October 20th, 2006 at 10:23 pm
Today I just email a complaint to MCMC. Everyone should feedback to all the organisation name by Peter Pan (comment #56) regardless non-government or not. We must not give up. Keep sending those complaint to all the organisation named by Peter Pan. As much and as frequently as possible. They can’t ignore us forever. There bound to be a limit to all the organisation ignorance.
Be united my fellow streamyx users.
October 21st, 2006 at 3:38 pm
Today, i just called up 1300889515, streamyx helpline to ask regarding to the p2p trottled issued. However, The not so helpful operator denying thtat there is no such thing as p2p throttled.
Then, I ask him about the p2p slow download rate tat happenning to nationwide recently. He denying it again says the line and bandwith even server is working perfectly, then telling me maybe something wrong about my pc or my modem.
I told him that my pc and modem is working fine, then, ironically, he lodge me a report, waiting me for 5 minutes, says if this won’t work for another 48 hours, pls call again. thats it.
TMNET is denying everything now, not telling the truth about how the bandwith been cut, even if we complain, i don think this would work much.
At least tell me the truth about it, TMNET - our nation BAD ISP
October 23rd, 2006 at 5:32 pm
for those who wish to complain, use this
http://nccc.org.my/index.php?option=com_facileforms&Itemid=41
make sure to file it under perkhidmatan.
October 24th, 2006 at 3:23 pm
Another alternative way ( a little bit crazy ), to all every TMNET Streamyx USER, create name list to contact user whom got problems with TMNET, make a date for GATHERING all user at a STRATEGIC PLACE, apply a letter of authority peace gathering from police and CONTACT ALL THE LOCAL MEDIA INCLUDING TV3. FORCE TMNET TO STEP DOWN their STUPID ACTION. HAHAHA……!!!!!
October 24th, 2006 at 3:28 pm
And DON’T FORGET TO MAKE BANNER.
October 30th, 2006 at 2:26 pm
My streamyx was cut suddenly on 12am 28/10. Called the customer service line at 1300889515 on several occasion - about 5 times - nobody pick up. When called the billing department, say will transfer, put on hold for 15 minutes but no technical respond. We were made to pay for the waiting time.
No SLA although pay full subsciption.
Kampung service
October 31st, 2006 at 12:56 pm
To Willie, u can try this method that would probably works
1. Bomb - DELETED BY ADMIN
Pls choose any methods from about that u feels most effective.
Admin : Sorry, I know the comment was in jest, but it was a little extreme.
October 31st, 2006 at 5:25 pm
To Willie, u can try this method that would probably works
1. Burn down TMNET Hotspot
2. Burn down TMNET counter
3. Burn down Tmnet Office
Pls choose any method from above that u feels most effective
edited
November 12th, 2006 at 3:29 pm
Damn it people! stop your whining! you all should be thankful TmNet was here to provided us with broadband! now use it as it should and stop the frikkin p2p torrent! people who use p2p are theif!!! TmNet has tried IT best to make broadband is affordable to our country, you people should know that broadband is still in “premature” state here, dont compare it with neigbouring broadband! if you like other broadband why dont you move out from Malaysia! haha! And as for TmNet customer support all they do is following the guideline oii, of course sometimes the question feel like childish but just please bear with them, they all still learning about streamyx problem damn it! Im also a programmer and somewhat can also troubleshoot Pc problem and believe me even with my knowledge it hard to figure out what kind of problem IF my friend call me and told about computer problem! when dealing with computer techinician need to see, feel!
about http, streaming slowing down i think it wasnt the connection problem, sometimes spyware and adaware can also be a problem. i have been using streamyx basic 1mb without any problem, my surfing is still great, i can watch streaming video, download speed (during non-peak hour) also great! i just dont get it! what is your people problem actually, stop becoming a pain in the ass guys and be more supportive..
and about 60.*.*.*.* ip, i always get this kind of ip and i dont think it’s bad, even when downloading international files speed are still good, Gc driver, inf update, very easy and fast to download. my suggestion you guys should call telekom and ask them to check you phone wiring, sometimes adsl line is good but aged phone line can be a nuisance :)
November 12th, 2006 at 3:38 pm
Another alternative way ( a little bit crazy ), to all every TMNET Streamyx USER, create name list to contact user whom got problems with TMNET, make a date for GATHERING all user at a STRATEGIC PLACE, apply a letter of authority peace gathering from police and CONTACT ALL THE LOCAL MEDIA INCLUDING TV3. FORCE TMNET TO STEP DOWN their STUPID ACTION. HAHAHA……!!!!!
yes do this and be the first to be in jail, haha! ohh and invite opposition party like “keadilan” to join also! mwahaha
November 12th, 2006 at 3:45 pm
To Willie, u can try this method that would probably works
1. Burn down TMNET Hotspot
2. Burn down TMNET counter
3. Burn down Tmnet Office
Pls choose any method from above that u feels most effective
edited
you forgot to add
4.burn your modems!
5.use typewriter instead of computer.
6.buy original cds
7.dont use irc, go to kedai kopi and chat till you drop
November 12th, 2006 at 6:28 pm
PaladinKiller: You talk as if TMNet was God and gave us a taste of broadband.
I think it’s great that you have no problems with connection and your speed is wonderful and you don’t share our problems. Unfortunately for the rest of us, poor broadband is a harsh reality.
Questionable management decisions drive most of these issues. The move to drive broadband penetration without proper infrastructure in place has caused congestion.
P2P packet shaping has caused all kinds of problems, with BT being used as a legal form of distribution now.
Customer service complaints may stem from poor guidelines rather than poor front line workers.
These are valid complaints, valid issues, and as consumers everyone who uses the service, deserves a voice.
November 17th, 2006 at 2:51 pm
@PaladinKiller.
So what if your a programmer? I’m also a programmer by training… I am also technical support for PC hardware.
If you read the comments, here you would realize most who commented are not run of the mill users. They are in the know. While we cannot fully discount the fact that phone wiring might cause a problem, but the symptoms are not consistent with line deterioration.
I have to deal with customers every day. Hardware + Software + TM_Nut issues… I help them on their behalf to contact TM_Nut helpline. I have to say most of the time you get a grumpy lady who get agitated at the slightest peep of a sound you make. At least the guys are a bit more understanding and pleasant.
How many years has it been since Streamy-X launched? Those in the IT line will notice the amount of calls to the hot line to lodge complaints. Do they even learn from their past mistakes? Or just keep making the same error and making people jump thru hoops to get what they paid for ? Retard~
November 17th, 2006 at 3:30 pm
Guys, I just want to say. PaladinKiller, since you like OLD TECHNOLOGIES, continue live your STONE AGE ERA.
November 19th, 2006 at 8:36 am
[deleted] up people! it’s you who having problem mates, not me :P, bwahaha my 2Mb Streamyx is like a breeze, i guess you guys need to get lesson how to handle computer and internet oii since all you do is whining when something happen! haha stone age? bwahaha, im a stone age man with GOOD INTERNET CONNECTION! haha! check the damn wiring damn it and also always scan your [deleted] computer for spyware, and constraint yourself from visiting free porn sites, it’s where all this problem started! [deleted]Â up people! [deleted] ! bwahaha
James: Paladin, you can express your opinions, but no expletives allowed here. Once again, we are glad that your connections are not experiencing issues. That is not however the reality for the rest of us, and remains an issue that needs to be resolved.
ps. If Phone line wiring is old, it should be part of the TM support procedures to check and replace. We do pay for fixed line rental as well.
November 19th, 2006 at 3:37 pm
There are the technology implemented without the exact $ support..too many level to go through… result : end with not perfect structure…i hope you all know what i mean..
November 19th, 2006 at 3:39 pm
You can check out SingTel prices here…
tinyurl.com/ylbaq3
November 22nd, 2006 at 11:54 pm
@PaladinKiller
Great your internet connection has no problems, so why are you here? What is this holier than thou crap? I think your a zealot of TM_NUT… must be, else there is no explanation for your eagerness to defend them. Saying pron is the source of spy ware and problems is typical TM_Nut propaganda. I’m not as cheap as you, free porn.. I pay for mine :P
TM_Nut has a problem… read the link below :-
http://www.jeffooi.com/2006/11/streamyx_crisis_tm_wholesale_o.php
November 25th, 2006 at 2:26 am
I really have to say, Paladin is a moron, or maybe even a retard. You’re in the wrong site to post on your preaching towards the ‘al-mighty’ corrupt and sh*tty company called “TMnet/Telekom”.
I for one am feeling like getting not what i have paid for, tmnut the daylight robbers, always cause problems, nonstop.
And Paladin, since u hate p2p so much, i bet u just use your internet for chatting/surfing porn/reading emails, grats to your underused 2mbit, more bandwitdh for the rest us. Thanks.
November 27th, 2006 at 10:34 am
I found this site and well…its like what it says..streamyx is providing a poor cnnections.
oh god help me,i m suffering from disconnections and unusual connection speed 1/10 of download speed and 10/10 of upload speed…
100kbps downlaod rate 600-700 kbps uplaod rate…i was like wth??
i called streamyx upon asking for assistance but seems like the technical department is always busy and i cant reach them,i had send alot of letters about this issue but the replies are all the same,sad streamyx…
November 27th, 2006 at 2:49 pm
aki
problem like that usually originating from spyware and adware, if you’re experiencing much faster upload than download definitely your computer has been infected. try using software such as zone alarm to help remove it. I dont think it’s got to do with TMnet connection, try follow my suggestion first.
November 27th, 2006 at 2:58 pm
Zach,
i was saying the truth, TMnet is by far the best broadband provider here, i didnt has difficulties at all, yes sometimes it’s disconnect without reason, but that was easy fix, open your modem panel using internet browser and has it reboot, wait for a while and reconnect, walla your connection return. And to say you’re not getting the connection you’re paying is just plain stupid and ignorant, even with 2Mb connection , IF i say IF the server you’re downloading has limited a connection to just 100Kbps then your download wont go to 300Kbps. see for yourself, lot’s of people using broadband now, Hosting downloaded files need to constraint the connection so that other people will has access to the files also. it’s not TmNet problem damn it!
and mate, i has downloaded at least 100GiG torrent since i use my TmNet streamyx. LOL!
TmNet should educate people how to use internet lor, since lot of us a ignorant brat who think if we pay for 512kb then we deserve 64KB without failing! LOL. lot’s of factor involve mate when you’re talking about connection :P.
if TmNet upgraded it’s bandwith also still people like you will whining because you didnt know what “the internet” is LOL. go learn something make, make yourself usefull, visit foreign forum like dslspeed or something, ask them, learn from them how to treat spyware!
November 27th, 2006 at 3:01 pm
“”If Phone line wiring is old, it should be part of the TM support procedures to check and replace. We do pay for fixed line rental as well.”"
certainly james, but we need to report if not how come they know? i make a report once, i was in kelantan, maybe here people are more hardworking and decent :), just once and it cost me RM30 to replace new wiring and now my connection is like a breeze
Thank you TMNet!
p/s : im not working at TMnet, just trying to educate people awareness about certain factor in causing problems with connection.
P/s: and i apologizes for my harsh word before. forgive me
November 28th, 2006 at 10:19 am
Paladinkiller,
I had bought a new & Clean pc with all the antivirus /spyware last 3 months. my P2P is great by then. yes, im not expecting 64K for 24/7, at least an average 30K is good to feed me since im not hardcore user.
Yes indeed i use ZoneAlarm as u said. But after november until now……all i have is less than 3K…u think that is fair???
BTW, i had spend RM150 for rewiring too. still nothing happen. That is b4 i found out that TMnet is throttling bandwith , MYSELF….
Today i found out this side and seems like ur BACKing up TMnet alot……..just like a GOD to u.
Well u know. if u approved them too much, they won’t improve themselves.
Complains may lead to improvement. i think this is all we, the end user want.
What i suggest is Tmnet should :
Inform the media about their problem and recovery strategy rather than letting end-user dig out themselves.
For their problem, they should ask end-user to bear with them, as a rewards..maybe a refund or increase of bandwith/speed in futures.
For our problem, such as copper line / modem, they should listen to our needs rather than beating the bushes, u know what i mean, when im pointing to their CS.
I can’t stop ppl whining at tmnet, yet i can’t stop ppl backing up tmnet. its just don too harsh on everybody.
November 28th, 2006 at 7:31 pm
paladin killer,
u wanna know wut?
a computer that has jsut reformatted and its clean and the TMnuts techinician came and do the internet conenction fo me,ok his done,and he show me its connected,and check teh speeed wif speedometer,ok i paid RM88 to get 1mb and i get back 5/10,infront of the techiniaican face,he said this is a normal situation,u wont get the usual speed,nvm,i tolerated.
k,txh next day,evevry 1-2 hours i got disconenctd once (DSL) light blinking,i check the speed,omg wtf,
100 kbps sometimes,56k speed sometimes,upload rate gone up to 700kbps sometimes(wtf??),and download rate gone down to 5 kbps sometimes (AINT KIDDIN !!)
i connect to teh internet and i cant browse the web,and while playing games half way,i got disconnected,oh god danm it,this sucks !! i called them,and all the stupid trouble shooting they gave me is useless,paladin killer,dun be so sure of ur opinion,u r not one of the unlucky victimes like me.
(Do u ever suffer DSL Light of modem blinks in random times? maybe in 30min blink once and u got disconnected,maybe in 1 hour or maybe non stop disconnect,u never know how suck streamyx is)
November 29th, 2006 at 10:40 am
Anti-Nut.
okay to be fair, can i ask which method of download you use that gave you 3K, direct download or using p2p? if P2P , your torrent maybe dont have enough seeder to feed to you or maybe it got so many leecher. and for direct download may i ask which server you’re downloading, better still gave me the address and also what time you usually download.
yes complain may lead to improvement but better still before we start complaining why dont we do our own troubleshoot, it’s not that hard actually. trust me.
November 29th, 2006 at 10:47 am
Aki,
okay aki, i need to ask you this, did you use the modem that Tmnet gave or you buy it yourself?. If you’re using modem supplied by TmNet you need to get it firmware upgraded, Aztech modem usually has problem maintaining connection. I dont suffer blinking dsl because i got my modem firmware upgraded when first they sent it to me. regarding to connect and disconnect and inability to browse my guess is you has been assigned to bad IP. if you call CS they’ll ask you to shutdown your modem for 5min and then try to reconnect. you can do it yourself actually, use 192.168.1.1 in your Internet explorer to acess modem control, fill in your username and password and try connect using there, if you got IP 60.xxx.xxx.100++ then that is a bad Ip, disconnect and try connecting again. i got that problem also usually when weekend or during public holiday.
btw, tmnet are improving their service, just wait lah, all will be in good measures, why dont you have faith in your own country arr? dont compare it to Singtel or something.
December 10th, 2006 at 9:16 pm
I think what Paladin wrote here are correct many times. It seems like Paladin is a very knowledgeable person (not from stone age as some of you might think).
I agreed with him regarding Adware and Spyware. Those two types of program are really trouble maker. For those of you who experience poor internet access, can try first check for the present of malware and virus in your computer using several utilities such as Avast, Spybot, Norton Antivirus etc. Who knows? It might help.
Anyway, I also agree with those of you who get internet connection problems. Maybe it happens in the area where they are so many internet users. I may be lucky because I stay in Kapar, Klang. I think not many people here are using broadband.
I just bought a new Aztech DSL600EW. So far no problem. I am able to download at a speed up to 62KB/s (Kilo Bytes not kilo bits. 1 byte = 8 bits) using download accelarator plus. My old Aztech DSL305E supplied by TMNET always disconnected for no reason. And it happened that when I try to upgrade the old firmware (21.2.6) to the new one from Aztech website, it just went dead. I mean the DSL light won’t blink anymore.
Maybe Paladin can help me to revive this modem again. Any idea Paladin?
December 11th, 2006 at 2:53 pm
thanks TMNet 512K,
at last someone who agreed with me, it’s mean alot to me you know.
about your problem why not visit this link, similiar problem like you, dead modem, use their guide, maybe you can revive your modem back.
http://www.dslreports.com/forum/remark,9313684~mode=flat
December 11th, 2006 at 8:10 pm
Thanks a lot Paladin. I did visit that site before I posted my message here. In fact, I did it before I went to the real Aztech site to download its so called latest firmware for the Aztech DSL305E (… and spoiled my modem). Before, I didn’t bother downloading the guide from the site you suggested to me because it says the firmware is just for a dead modem and for DSL305EU.
Now, I think I should try what you’ve suggested. Thanks a lot Paladin for your help. Can we be friends, so we can change ideas?
December 14th, 2006 at 11:49 pm
taip england macam sial… cium buntut telekom pulak tu… nampak sangat pekerja telekom… cis! pantat koranglar… streamyx punya speed dah sah macam sial…
December 17th, 2006 at 10:45 am
“”taip england macam sial… cium buntut telekom pulak tu… nampak sangat pekerja telekom… cis! pantat koranglar… streamyx punya speed dah sah macam sial…”"
another hypocrite, if you dont like streamyx that much, why dont you stop using it? since it bring you so much misery anyway. i think you better off not using streamyx mate, this technology is far beyond your grasp of understanding :P. surely you can live without internet are you not?
simple advice, if you cant figured what “broadband” internet really is why dont you stop using it, those monthly payment can be use for something else, something more “useful” haha~~
December 17th, 2006 at 12:51 pm
Kepada “fuckstreamyxntelekom”,
Kalau ya bengang sangat dengan telekom, janganlah maki orang lain yang tulis dalam forum ni. Aku pun Melayu jugak, tapi bukan pekerja telekom. Nak kata aku puas hati sangat servis telekom ni tak lah. Tapi aku cuma sokong PaladinKiller sebab apa yang dia tulis ada banyak betulnya. Sebenarnya perkara yang berkaitan dengan “internet” ni… sebelum kita nak cakap, kita perlu tahu perkara teknikal dahulu. Contohnya, kalau internet slow banyak sebabnya: line telefon dlm rumah tak ada mutu, virus & spyware dlm pc kita dan mungkin juga setting kita tak betul.
Kalau payah sangat orang teknikal dari telekom datang bantu (memang kia patut marah) tapi janganlah berfikiran pendek dapatkan pandangan orang lain contohnya dari kawan2 yang faham teknikal.